LaToya Robinson
Grovetown
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
24
24
years of professional experience
Work History
Assistant General Manager
Crumbl-Evans
11.2023 - 12.2024
- Resolved problems promptly to elevate customer approval.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Handled cash accurately and prepared deposits.
- Managed team schedule with eye for coverage needs and individual strengths.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Mentored and motivated team members to achieve challenging business goals.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
US MILITARY RETIRED
US Army
01.2001 - 03.2022
- Cultivated interpersonal skills by building positive relationships with others.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Applied effective time management techniques to meet tight deadlines.
Education
Bachelor of Science -
American Military University
Skills
- Team leadership strength
- Strategic planning skill
- Employee relations
- Customer relationship management (CRM)
- Inventory control
- Staff management
- Vendor relationship management
- Sales techniques
- Customer retention
Experience history
Assistant General Manager at Crumbl Cookies-Evans, Georgia: November 2023 - December 2024
Retired Army holding various managerial positions and job skills: January 2001 - March 2022
Traininghistory - Coursessuccessfullycompleted
- CUSTOMER RELATIONS COURSE
- LOGISTICS MANAGEMENT COURSE
- MASTER RESILIENCE TRAINER(MRT)-MEDICAL TTT (1 WEEK)
- SENIOR MANAGER'S COURSE
- RISK MANAGEMENT BASIC COURSE
- SEXUAL HARRASSMENT/ASSAULT RESPONSE PROGRAM (SHARP) CERTIFICATION COURSE (80 HRS)
- MASTER RESILIENCE TRAINING (MRT) 2 Weeks
- AIT PLATOON SERGEANT
Paygrade
E-7
Yearsinservice
21
Militaryservicecomponent
ARMY, ACTIVE
Dateofinformation
06/01/24
Additional Qualifications
1B, Sexual Harassment/Assault Response & Prevention (SHARP) Level I, 01/01/15 - 06/30/24, 8R, Master Resilience Trainer (MRT), 12/01/14 - 01/31/15, 03/01/13 - 12/31/14, Y, Advanced Individual Training Platoon Sergeant (AITPSG), 12/01/14 - 06/30/24, 04/01/13 - 12/31/14, 8, Instructor, 12/01/18 - 04/30/19
Timeline
Assistant General Manager
Crumbl-Evans
11.2023 - 12.2024
US MILITARY RETIRED
US Army
01.2001 - 03.2022
Bachelor of Science -
American Military University
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