Summary
Overview
Work History
Education
Timeline
Generic

LaToya Simmons

Albany,GA

Summary

Dynamic and self-motivated professional with a proven track record, excelling in customer satisfaction and conflict resolution. Skilled in de-escalation and adept at diagnosing technical issues. I leverage strong communication abilities to enhance service efficiency and foster positive customer relationships. Typing speed of 65 wpm complements my proactive approach.

Overview

15
15
years of professional experience

Work History

Tier 2 Service Pro

Apple (Kelly Services)
03.2019 - 09.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Diagnosed and repaired Apple devices while documenting of solutions, creating valuable knowledge base for them reference
  • Answered customer telephone calls promptly to avoid on-hold wait times. Upwards to 45 calls per day.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.

Customer Service Representative

AT&T Customer, Teleperfomance
01.2014 - 04.2019
  • Make requested account changes and inform customers about new promotions; Consult with customers to evaluate needs and determine best options; Upgrade service and offer additional service packages or options; Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in team setting, providing support and guidance.

MCSA

Best Buy
01.2009 - 12.2014
  • Responsible for delivering desirable customer experience to complete sales, drive profitable growth, and exceed individual goals
  • Complete complex orders to obtain best solution for customers
  • Manage customer information, maintain confidentiality according to company policy
  • Self-motivated, strong sense of personal responsibility.

Education

Associates - Health Information Technology Devry

Devry
Online
12.2017

Timeline

Tier 2 Service Pro

Apple (Kelly Services)
03.2019 - 09.2023

Customer Service Representative

AT&T Customer, Teleperfomance
01.2014 - 04.2019

MCSA

Best Buy
01.2009 - 12.2014

Associates - Health Information Technology Devry

Devry

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LaToya Simmons