Latoya Thompson
Savannah
Summary
Dedicated customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive, and adaptable to changing conditions. Proficient in logistics regulations and procedures.
Overview
12
12
years of professional experience
2008
2008
years of post-secondary education
Work History
Pick up and Delivery Coordinator
Fleet Pride
Savannah
03.2025 - Current
- Coordinated delivery schedules to ensure timely shipments for customers.
- Communicated with drivers to provide updates on routes and delivery statuses.
- Managed inventory levels and ensured accurate order fulfillment processes.
- Collaborated with warehouse staff to streamline loading and unloading operations.
- Implemented tracking systems to monitor delivery progress and efficiency.
- Assisted in training new team members on delivery protocols and procedures.
- Resolved customer inquiries regarding deliveries and service issues promptly.
- Maintained compliance with safety standards during delivery operations.
Pick up and Delivery Supervisor
JC Lewis Ford
Savannah
05.2023 - 03.2025
- Supervised daily delivery operations and ensured timely vehicle dispatch.
- Coordinated with logistics teams to optimize route planning and efficiency.
- Monitored delivery schedules and addressed any potential delays or issues.
- Trained new staff on delivery protocols and customer service standards.
- Managed inventory levels for delivery vehicles and maintained equipment readiness.
- Communicated with customers to confirm delivery details and address inquiries.
- Implemented safety procedures to enhance workplace safety for delivery teams.
- Collaborated with management to improve overall delivery processes and workflows.
Customer Service Manager
Hilton Airport
New Orleans
05.2021 - 05.2023
- Managed daily operations of customer service team at Hilton Airport.
- Trained and mentored staff on customer interaction techniques.
- Developed and implemented service improvement strategies for guest satisfaction.
- Resolved complex customer issues promptly and effectively.
- Coordinated with other departments to enhance guest experience at the airport.
- Monitored service standards to ensure compliance with Hilton's policies.
Hospitality Coordinator
Holiday Inn Express Hotel
Savannah
12.2016 - 10.2020
- Coordinated guest check-ins and check-outs efficiently.
- Managed room reservations and special requests using hotel software.
- Assisted in planning and executing hotel events and meetings.
- Collaborated with housekeeping to maintain cleanliness standards.
- Provided front desk support, addressing guest inquiries promptly.
- Trained new staff on hospitality procedures and customer service skills.
Housekeeping Supervisor
Marriott International Hotels
Savannah
07.2014 - 12.2016
- Supervised daily housekeeping operations to ensure cleanliness and guest satisfaction.
- Trained and mentored new housekeeping staff on procedures and safety protocols.
- Inspected guest rooms and common areas for adherence to quality standards.
- Coordinated schedules for housekeeping staff to optimize workflow.
- Collaborated with other departments to address guest requests promptly.
Education
Savannah High School
Savannah, GASkills
- Delivery coordination
- Inventory management
- Route optimization
- Safety compliance
- Customer relationship management
Timeline
Pick up and Delivery Coordinator
Fleet Pride
03.2025 - Current
Pick up and Delivery Supervisor
JC Lewis Ford
05.2023 - 03.2025
Customer Service Manager
Hilton Airport
05.2021 - 05.2023
Hospitality Coordinator
Holiday Inn Express Hotel
12.2016 - 10.2020
Housekeeping Supervisor
Marriott International Hotels
07.2014 - 12.2016
Savannah High School