LaToya Walton
Stone Mountain
Summary
Top-performing sales professional with 25+ years of experience across SaaS, fintech, payments, telecommunications, and financial services. Consistently ranked in the top 10-25% of sales representatives, with a proven record of exceeding quota, growing revenue, and retaining high-value accounts through consultative, relationship-driven selling. Trusted advisor known for loyalty, work ethic, and the ability to navigate complex client needs while driving measurable business outcomes.
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Outbound In-Life Retention Representative
Sage Products
Lawrenceville
03.2026 - Current
- Assisted customers in resolving product-related inquiries and concerns.
- Educated clients on product features and benefits to enhance customer experience.
- Collaborated with cross-functional teams to improve retention strategies and processes.
- Conducted follow-up communications to reinforce brand loyalty and satisfaction.
- Facilitated problem-solving sessions with customers to address service issues efficiently.
- Developed strong relationships with customers to ensure satisfaction and loyalty.
- Explained new products and services to customers.
- Re-established customer's faith in company by providing best retention offers available.
- Exceeded established service goals while leveraging customer service, sales, and employee management best practices.
- Prevented key account losses by researching discrepancies and correcting problems.
Business Inside Sales Representative
Fiserv
Marietta
07.2025 - 01.2026
- Managed and grew a portfolio of small-to-mid-size merchants by delivering consultative fintech and payment solutions, including Clover POS and business management tools.
- Identified revenue expansion opportunities through data-driven business assessments, aligning solutions to merchant growth goals.
- Consistently met and exceeded quality, compliance, and performance benchmarks while maintaining a trusted-advisor relationship with clients.
- Collaborated cross-functionally to ensure seamless onboarding, adoption, and long-term client success.
Certified Debt Specialist
Beyond Finance
Atlanta
10.2024 - 06.2025
- Exceeded monthly quotas consistently, generating over $1M in sales revenue month after month in a high-volume financial services environment.
- Conducted in-depth financial assessments to design customized debt-resolution solutions aligned with client goals and financial capacity.
- Negotiated favorable payment plans while maintaining empathy, trust, and long-term client satisfaction.
- Recognized for balancing strong revenue performance with ethical, client-first advisory practices.
Inside Sales Representative
Nuvia Dental Implant Center
Atlanta
04.2024 - 10.2024
- Converted inbound leads via phone, SMS, and outbound follow-up, driving consultation bookings for high-value dental services.
- Built rapport quickly with prospects, uncovering motivations and overcoming objections to increase appointment conversion rates.
- Consistently handled high call volumes while maintaining a consultative, patient-focused sales approach.
Account Manager
Wireless Support
05.2023 - 03.2024
- Managed 1,000+ business accounts and supported 3,000+ active devices across multiple wireless carriers nationwide.
- Served as a single point of contact for account management, device sales, billing, technical support, and service optimization.
- Supported small businesses through Fortune 500 clients, strengthening retention through proactive service and problem resolution.
Account Manager
ZipRecruiter
10.2021 - 05.2023
- Managed and expanded a book of business by building long-term relationships with employers using SaaS recruiting solutions.
- Closed profitable renewals and upsells through consultative discovery and negotiation.
- Served as a trusted advisor and primary client contact, ensuring satisfaction and long-term account retention.
Government Account Manager
T-Mobile
04.2020 - 10.2021
- Managed federal and education accounts during the COVID-19 crisis, supporting schools and universities nationwide.
- Achieved a 95% success rate delivering critical connectivity and device solutions in compliance with federal guidelines.
- Increased adoption of recommended solutions by 15% through data-driven analysis and strategic collaboration.
Customer Experience Supervisor
Sprint
10.2015 - 04.2020
- Led teams to top sales performance, exceeding goals by 70%-145% and ranking top in sales for 3 consecutive quarters.
- Managed territory performance using CRM and Salesforce to identify and close revenue opportunities.
- Built strong client relationships while mentoring team members in consultative and SaaS-oriented selling.
Senior Sales Account Manager
Orkin Pest Control
01.2014 - 10.2015
- Grew and retained a book of business through proactive prospecting and relationship management.
- Delivered consistent revenue growth while maintaining high customer satisfaction and retention.
Education
Bachelor of Arts - Criminal Justice
American Intercontinental University
Skills
- SaaS Sales
- Fintech & Payments
- Account Management
- Inside Sales
- Consultative Selling
- B2B Sales
- Salesforce
- CRM
- Revenue Growth
- Client Retention
- Negotiation
- Financial Services
- Payment Systems
- Telecommunications
- Customer Success
- Pipeline Management
- Retention strategies
- Consultative selling
- Relationship management
- Cross-functional collaboration
- Problem solving
- Empathy building
- Assertiveness
- Call center experience
- Customer retention metrics
- CRM software
- Churn reduction
- Upselling strategies
- Customer Win-back
- Customer support
- Outstanding interpersonal skills
- Proficiency in [office equipment]
- Excellent communication skills
- Customer service experience
- Analytical skills
- Sales expertise
- Customer relationship management
- Inbound call management
- Multitasking Capability
- Software navigation
- Persuasion skills
- Analytical thinking
- High-energy attitude
- Issue and complaint resolution
- Time management abilities
- Needs assessment
- Problem-solving skills
- Customer service excellence
- Customer service
- Effective communication
- Time management
- Adaptability in sales
- Customer education
- Customer satisfaction
- Cross-selling techniques
Certification
IAPDA Certified Debt Specialist
Professional Highlights
- Consistently ranked Top 10-25% of sales performers across multiple organizations
- Exceeded sales goals by 70%-145% in high-volume, quota-carrying roles
- Generated $1M+ in monthly revenue in financial services sales
- Deep experience in SaaS, fintech, payments, and B2B account management
- Highly proficient in Salesforce, CRM platforms, consultative selling, and retention/expansion strategies
Timeline
Outbound In-Life Retention Representative
Sage Products
03.2026 - Current
Business Inside Sales Representative
Fiserv
07.2025 - 01.2026
Certified Debt Specialist
Beyond Finance
10.2024 - 06.2025
Inside Sales Representative
Nuvia Dental Implant Center
04.2024 - 10.2024
Account Manager
Wireless Support
05.2023 - 03.2024
Account Manager
ZipRecruiter
10.2021 - 05.2023
Government Account Manager
T-Mobile
04.2020 - 10.2021
Customer Experience Supervisor
Sprint
10.2015 - 04.2020
Senior Sales Account Manager
Orkin Pest Control
01.2014 - 10.2015
Bachelor of Arts - Criminal Justice
American Intercontinental University