LaToya Lymon
Albany
Summary
Detail-oriented Customer Service and Data Entry professional with 7+ years of experience in healthcare and social services. Experienced in insurance verification, patient coordination, data entry, and client support. Strong communication, organization, and accuracy skills with the ability to work efficiently in remote environments.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
Work History
Patient Registration Coordinator
BHG
Albany
01.2021 - Current
- Managed patient registration processes to ensure accurate information collection.
- Assisted patients in completing necessary documentation for treatment services.
- Coordinated communication between patients and healthcare providers for appointment scheduling.
Counselor
BHG
Albany
10.2020 - Current
- Provided counseling and support for individuals facing mental health challenges.
- Developed and implemented personalized treatment plans for clients in need.
- Facilitated group therapy sessions to promote peer support and healing.
- Collaborated with healthcare professionals to coordinate comprehensive care strategies.
- Conducted initial assessments to understand client needs and establish goals.
- Educated clients on coping strategies and resources for ongoing support.
- Advocated for clients' rights and needs within the healthcare system.
- Participated in regular team meetings to discuss case management issues and plan services for clients.
- Maintained accurate and up-to-date records of client progress and treatment plans.
- Provided individual and group counseling sessions for clients.
Social service tech I, II, III
Albany CSB-Aspire
Albany
03.2015 - Current
- Educate clients or community members about mental or physical illness, abuse, medication, or available community resources.
- Build clientele by representing company in community.
- Experienced in advocating for clients and referring for housing programs, entitlement programs, employment and educational training.
- Use Excel, Data entry, and other computer programs.
- Educate clients in individual or group sessions to assist them in dealing with substance abuse, mental or physical illness, poverty, unemployment, or physical abuse.
- Collaborate with counselors, physicians, or nurses to plan or coordinate treatment, drawing on social work experience and patient needs.
- Assist clients in adhering to treatment plans, such as setting up appointments, arranging for transportation to appointments, or providing support.
- Interview clients, review records, conduct assessments, or confer with other professionals to evaluate the mental or physical condition of clients or patients.
Property Coordinator
Natex Consulting Group
Albany
10.2014 - Current
- Provide on and off-site training to both renters and contractor.
- Generate reports on the status of existing agreements.
- Process payments using system.
- Performed some secretarial tasks while doing data entry, filing and handling mass communications under high stress situations.
- Provided quality work at a fast pace while being detail oriented and made the priorities of the company my own.
Community sUPPORT INDIVIDUAL/Sst II
Health care staffing inc
04.2012 - 03.2015
- Experienced in advocating for clients and referring for housing programs, entitlement programs, employment and educational training.
- Facilitate groups for life skills, Psychosocial Rehabilitation, crisis transition, and Anger Management.
- Transport individuals using company van. (pick up from school and take home from center.)
- Assist with homework.
- Educate on healthy meals and prepare meals.
- Coach on cleaning.
- Facilitate/schedule trips and activities in community.
- Collaborate with school to provide therapy/case management in the schools.
Independent Living Advisor
Turner Job corps
11.2010 - 12.2013
- Supervises students and maintains a clean, safe, and orderly atmosphere.
- Helps students adjust to center life.
- Acts as an Advisor to Peer Court Panel.
- Maintain accurate and up-to-date records of student's career development plan.
- Inspects dormitory areas, ensures cleanliness, safety, and attractiveness.
- Promotes a positive work environment using career success standards and applying core values.
Education
Associates of science - Early Childhood Care And Education
Albany State University
Albany, GA 08.2009 - 01.2012
Skills
- Facilitation
- Coordination
- Cultural Sensitivity
- Communication Skills
- Active Listening
- Schedule Creation
- Schedule Maintenance
- Microsoft Word
- Data Entry
- CPR Certification
- Account Adjustments
- Inventory Control
- Patient registration
- Electronic health records
- Data accuracy management
- Appointment scheduling
- Client advocacy
- Effective communication
Timeline
Patient Registration Coordinator
BHG
01.2021 - Current
Counselor
BHG
10.2020 - Current
Social service tech I, II, III
Albany CSB-Aspire
03.2015 - Current
Property Coordinator
Natex Consulting Group
10.2014 - Current
Community sUPPORT INDIVIDUAL/Sst II
Health care staffing inc
04.2012 - 03.2015
Independent Living Advisor
Turner Job corps
11.2010 - 12.2013
Associates of science - Early Childhood Care And Education
Albany State University
08.2009 - 01.2012