Latrecia Fort
Macon
Summary
Dynamic tech support professional with a proven track record at Apple, adept at enhancing customer satisfaction through effective problem resolution and data analytics. Skilled in conflict resolution and relationship building, I streamline processes to boost efficiency and ensure high-quality service delivery. Proficient in Microsoft Excel and committed to continuous improvement.
Overview
11
11
years of professional experience
Work History
Tech Support
Apple
06.2025 - Current
- Streamlined internal processes for increased efficiency and better resource allocation within the tech support team.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Assisted in the development of standard operating procedures to ensure consistent service quality across all cases handled by the tech support team.
- Leveraged data analytics tools to monitor trends in tech support requests, using findings to proactively address common issues and improve overall customer experience.
- Handled escalated tech support issues with diplomacy and professionalism, often resolving conflicts or misunderstandings between users and the IT department.
Customer Service Representative
Alorcia
01.2022 - 07.2025
- Resolved product issues efficiently, ensuring timely follow-up to maintain positive client relationships.
- Assisted customers with inquiries, providing accurate information and support to enhance customer satisfaction.
Patient Care Technician
Help At Home Health Care
01.2020 - 04.2022
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Maintained cleanliness and organization of patient areas to promote a safe environment.
- Documented patient care activities accurately in electronic health records systems.
- Supported patients during rehabilitation exercises, encouraging progress and adherence to therapy plans.
Insurance Agent
GEICO
05.2015 - 01.2020
- Streamlined internal processes for increased efficiency and better resource allocation within the tech support team.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Assisted in the development of standard operating procedures to ensure consistent service quality across all cases handled by the tech support team.
- Leveraged data analytics tools to monitor trends in tech support requests, using findings to proactively address common issues and improve overall customer experience.
- Handled escalated tech support issues with diplomacy and professionalism, often resolving conflicts or misunderstandings between users and the IT department.
Education
Medical Assistance -
Miller Motte
Macon Ga08.2020
Skills
- Tech support
- Tech support collaboration
- Effective negotiation techniques
- Technical firefighting equipment
- Supportive services
- Sales techniques
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Relationship building
- Conflict resolution
- Computer proficiency
- Microsoft Excel
- Complaint handling
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Result by introducing Software for Type tasks.
- Achieved Result by completing Task with accuracy and efficiency.
- Documented and resolved Issue which led to Results.
Timeline
Tech Support
Apple
06.2025 - Current
Customer Service Representative
Alorcia
01.2022 - 07.2025
Patient Care Technician
Help At Home Health Care
01.2020 - 04.2022
Insurance Agent
GEICO
05.2015 - 01.2020
Medical Assistance -
Miller Motte