Latrelle Dacosta
Jonesboro
Summary
Experienced in a fast-paced logistics environment, skilled in efficient problem-solving, effective communication, and multitasking. Seeking a transition to a new field to apply and develop these valuable skills. Ready to utilize abilities to contribute to operational success and enhance team efficiency.
Overview
29
29
years of professional experience
Work History
Dispatcher
MTI Transportation
08.2024 - Current
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Maintained high levels of confidentiality and discretion with sensitive information.
- Streamlined communication between dispatch and field units, reducing misunderstandings and errors.
Dispatcher
Atlantic Limousine & Transportation Service
06.2024 - 08.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Assistant General Manager
First Transit
01.2020 - 01.2022
- Interviewed and hired operators, managed payroll, conducted run bids, and scheduled drivers
- Addressed customer complaints and ensured smooth operation by working alongside clients
- Utilized computer skills for various tasks and monitored trans loc GPS for real-time tracking
- Supervise and oversee the performance of staff members, including hiring, training, scheduling, and conducting performance evaluations
- Improved product recommendations and increased sales
- Drove business decisions and reduced operational costs
- Ensure excellent customer service by addressing customer inquiries, resolving issues promptly, and implementing strategies to enhance the overall customer experience
Operations Supervisor
First Transit
01.2005 - 01.2020
- Oversaw and supervised all service levels, ensuring correct and safe performance of assigned duties by operators
- Processed payroll for hourly employees and provided corrective action when necessary
- Prepared daily reports for service irregularities and conducted accident/incident investigations
- Reported vehicle issues for maintenance and coordinated dispatch for vehicle swaps
- Managed time, attendance, and time-off requests issued attendance points as necessary, and conducted weekly ride checks with operators
- Addressed customer service complaints and provided solutions, reviewed DVIR sheets, and managed staff counseling/discipline
- Scheduled random drug screenings and performed other safety-sensitive duties
Caregiver
Self-Employed
01.2002 - 01.2005
- Assisted with personal care, including bathroom functions, bathing, grooming, dressing, and eating
- Followed prescribed healthcare plans, assisted with exercise, and administered medication
- Ensured the client's home was organized according to their needs and implemented safety measures
- Provided emotional support and encouragement, assisted with mobility, and transported clients to appointments
- They are monitored and reported changes in health, behavior, and needs
Transporter
Allied Transportation
01.1996 - 01.2002
- Transported patients by assisting them in and out of cars, lifting them onto beds, and moving them to treatment areas
- Provided comfort to patients and families, demonstrated punctuality and attentiveness to schedules, and maintained cultural sensitivity
Education
High School Diploma -
Savannah High School
500 Washington Ave, Savannah, GA 3140505-1995
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Leadership
- Communication
- CDL Class B -P Endorsement
- Management
Timeline
Dispatcher
MTI Transportation
08.2024 - Current
Dispatcher
Atlantic Limousine & Transportation Service
06.2024 - 08.2024
Assistant General Manager
First Transit
01.2020 - 01.2022
Operations Supervisor
First Transit
01.2005 - 01.2020
Caregiver
Self-Employed
01.2002 - 01.2005
Transporter
Allied Transportation
01.1996 - 01.2002
High School Diploma -
Savannah High School
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