Latricia Christopher
Warner Robins
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
2013
2013
years of post-secondary education
Work History
Houston County Detention Center
Deputy
Perry
04.2024 - Current
- Supervised inmate activities and ensured compliance with facility regulations.
- Conducted regular inspections of cells and communal areas for safety and security.
- Assisted in processing new inmates, including intake interviews and orientation.
- Managed inmate records and maintained accurate documentation for daily operations.
- Provided conflict resolution among inmates to maintain a safe environment.
- Responded promptly to emergencies, coordinating with medical staff as needed.
- Enforced policies and procedures to uphold order within the detention facility.
- Monitored correctional facility operations to ensure compliance with laws, policies and procedures.
- Responded quickly and appropriately during emergency situations in the jail such as riots or fights between inmates.
- Inspected cells regularly to ensure that they are clean and secure; conducted security checks of locks and doors at all times.
- Coordinated with medical personnel to provide appropriate healthcare services for sick or injured inmates.
- Performed administrative duties such as preparing reports on incidents or cases involving prisoners or staff members.
- Ensured safety and security of inmates and facility by conducting regular patrols, supervising inmate activities, and responding to emergencies.
- Conducted intake screening process for incoming inmates, including classification assessment and fingerprinting.
Customer Service Representative
GEICO
Macon
01.2022 - 05.2024
- Managed incoming calls for diverse clients in a fast-paced environment.
- Provided accurate information to callers while maintaining professionalism and empathy.
- Assisted customers with inquiries and resolved issues promptly.
- Maintained confidentiality and security of sensitive customer information consistently.
- Utilized multiple phone systems to streamline communication and enhance efficiency.
- Maintained excellent customer satisfaction through polite, calm demeanor.
- Fielded incoming calls, answered questions and transferred calls internally.
- Routed calls to appropriate personnel or departments.
- Ensured all company policies were followed during calls.
- Researched and quickly resolved customer issues.
- Entered notes into the database for each call received.
- Maintained call logs, records and other documents related to answering service operations.
- Verified customer accounts by obtaining additional information as needed.
- Transcribed and forwarded customer messages to professionals.
- Updated existing customer accounts with recent contact information.
Customer Service Representative
Aaron's Sales and Lease
Macon
06.2018 - 10.2021
- Resolved customer issues through effective communication and problem-solving.
- Maintained accurate customer records in the company's database system.
- Provided information on insurance products and services to clients.
- Collaborated with team members to enhance customer service strategies.
- Handled high call volumes while adhering to quality standards.
- Evaluated customer feedback to improve service delivery methods.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Education
Associate of Science - Criminal Justice
Central Georgia Technical College
Macon, GA 08.2018 - 06.2021
Tift County High School
Tifton, GASkills
- Call handling
- Issue resolution
- Team collaboration
- Problem solving
- Attention to detail
- Effective communication
- Time management
- Stress management
- Customer service
- Problem-solving
- Computer skills
- Teamwork and collaboration
- Organizational skills
- Excellent communication
- Microsoft office
- Research
- Remote office availability
- Decision-making
- MS office
- First Aid/CPR
- Active listening
- Emergency response
- Policy enforcement
- Document management
- Conflict resolution
- Inmate supervision
Timeline
Houston County Detention Center
Deputy
04.2024 - Current
Customer Service Representative
GEICO
01.2022 - 05.2024
Associate of Science - Criminal Justice
Central Georgia Technical College
08.2018 - 06.2021
Customer Service Representative
Aaron's Sales and Lease
06.2018 - 10.2021
Tift County High School