LaTricia Fountain
Lawrenceville
Summary
Eager to leverage expertise in managing title information and preparing legal transfer documents as a Title Clerk, utilizing advanced knowledge of auction software, and meticulous attention to detail to facilitate efficient title processing and validation. Committed to ensuring the accuracy and compliance of all title-related activities, drawing from a robust background in document management and customer service within the automotive industry.
Capable of supplying strong, diligent, and clerical customer service skills to a thriving company.
Overview
7
7
years of professional experience
Work History
Auto Fleet Operation Specialist
Cox Communications, Cox Automotive
Atlanta
01.2025 - 04.2025
- Actively contributed to team discussions, promoting a culture of collaboration and shared problem-solving to enhance fleet operations.
- Implemented a vehicle usage and maintenance tracking system, promoting data-driven decisions that resulted in optimized resource allocation.
- Maintained precise records of fleet operations and repairs, ensuring compliance with safety regulations, and minimizing operational risks.
- Engaged with team members to foster a positive work environment, encouraging open communication, and a proactive approach to problem-solving.
- Executed regular audits of fleet records, ensuring adherence to safety standards, and enhancing compliance with regulatory requirements.
- Processed auto titles and registrations efficiently, ensuring compliance, and reducing processing time, leading to improved customer satisfaction.
Auto Title and Registration Processor
LeasePlan/Wheels
Alpharetta
04.2023 - 12.2024
- Created Excel manifest spreadsheets and distributed over 200 titles and registration documents to different departments within the company.
- Retrieve over 200 titles by VIN, or client and unit number; process titles and other important documents daily that need to be sold at various nationwide auction sites.
- Reduced title discrepancies by proactively researching and resolving any potential issues in advance.
- Ensured accuracy in documentation through careful verification of legal signatures, titles, and other records.
- Order duplicates for any reported titles or MSOs that are vital for auction companies, for vehicles to be sold urgently.
- Scan and validate new titles sent from the DMV, and classify titles in batch folders in numerical order.
Vehicle Title Processor
Reynolds Secure Title
Duluth
02.2022 - 03.2023
- Process and validate 1,000 titles weekly, release liens on vehicle titles, ensuring accuracy in documentation, and adherence to legal requirements.
- Develop and maintain records management systems, including creating Excel spreadsheets to track the processing and dispatching of titles, and report discrepancies to management for resolution.
- Refine title issues, odometer readings, and VINs to finalize sales deals.
- Executing payoff leans on titles belonging to insurance, retail, customers, and dealers.
- Contact the Georgia Department of Motor Vehicles to determine the status of pending titles, to complete paperwork.
Membership Account Representative
ASHRAE Organization
Norcross
01.2021 - 01.2022
- Advise on specific information regarding membership guidelines, product benefits, and individual awards that the organization provides to the new participants.
- Respond to over 100 customer calls and emails daily to answer questions about products and services.
- Research options and recommended services to address clients' needs.
- I acquired an outstanding rapport and maintained a cheerful outlook with over 100 members and new customers daily.
- Corresponded with invoices, statements, reports, detailed personal documents, and information from employees within other departments.
Mortgage Post Closer Loan Processor
AmeriSave Mortgage Company
Atlanta
09.2018 - 12.2020
- Review and validate loan applications and closing documents to ensure adherence to industry standards and regulations.
- Audit and prepare over 100 loan documents for closings, adhering to a strict three-day turnaround to comply with FHA, POA, and VA guidelines.
- Manage communication with warehouse banks for collateral document shipments, and update all parties on changes in closing documents.
- Maintain accurate records of loan processing activities and documents in the CRM.
- Notify the borrower, processor, and title companies of any changes regarding closing loan documents.
Education
High School Diploma -
Duke Ellington School of Arts, USA
Washington, DC06-1998
Some College (No Degree) - Psychology
University of The District of Columbia
Washington, DCSkills
- Fleet management and compliance
- Team leadership and collaboration
- Record keeping and verification
- Microsoft Office proficiency
- Customer service and multitasking
- Organizational skills
- Process improvement
- Goal setting
- Data entry
- Effective communication
- Title Processing
- NetSuite, Fleet Wave, and Reynolds Software System
Timeline
Auto Fleet Operation Specialist
Cox Communications, Cox Automotive
01.2025 - 04.2025
Auto Title and Registration Processor
LeasePlan/Wheels
04.2023 - 12.2024
Vehicle Title Processor
Reynolds Secure Title
02.2022 - 03.2023
Membership Account Representative
ASHRAE Organization
01.2021 - 01.2022
Mortgage Post Closer Loan Processor
AmeriSave Mortgage Company
09.2018 - 12.2020
High School Diploma -
Duke Ellington School of Arts, USA
Some College (No Degree) - Psychology
University of The District of Columbia
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