Latykrist Hill
Peachtree Corners,GA
Summary
Qualified customer success specialist with strong foundation in administrative support and client relations. Successfully assisted in managing client accounts, ensuring timely communication, and problem resolution. Demonstrated organizational skills and adaptability in fast-paced environments.
Knowledgeable trainer with solid background in delivering engaging and effective training programs. Developed and implemented comprehensive training materials that enhanced employee performance and productivity. Proven ability in instructional design and group facilitation.
Cultivated sales manager with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Trainer
J. Alexander's Restaurants
Peachtree Corners, GA
09.2023 - Current
- Executed 22-point service experience, ensuring seamless interactions and memorable stays for guests.
- Must be able to work under pressure very well.
- Facilitated training programs for new servers to enhance service quality.
- Managed seating arrangements for four tables, accommodating up to 15 guests each.
- Executed daily side work to maintain seamless restaurant operations.
- Assessed trainee performance, providing constructive feedback to improve skills and knowledge retention.
- Conducted regular performance evaluations to ensure compliance with service protocols
- Implemented feedback mechanisms to improve training effectiveness and employee retention
Order Processing Specialist
Acertus Transportation Logistics, Inc.
Alpharetta, GA
05.2022 - 02.2024
- Managed logistics for around 110 new orders daily, overseeing transportation of trucks and vehicles submitted by third-party clients such as Amazon and Home Depot.
- Cancellation of duplicate orders and system reports due weekly.
- Collaborated with body shops and up fitters to ensure receipt of the latest updates regarding units.
- Coordinated transportation schedules to optimize route efficiency and minimize delays.
- Communicated effectively with drivers to ensure timely pickups and deliveries.
- Monitored vehicle locations using GPS tracking systems for real-time updates.
Licensed Insurance Producer
USAA
Duluth, GA
06.2021 - 06.2022
- Created comprehensive auto insurance policies to ensure compliance across multiple states.
- Revised and enhanced existing auto policies to ensure compliance and relevance.
- Managed payment transactions, ensuring compliance with financial protocols and security standards.
- Facilitated renewals of policies to enhance operational efficiency and alignment with best practices.
- Educated clients on coverage options, ensuring informed decision-making and satisfaction.
- Analyzed client needs to recommend appropriate policies, maximizing protection and value.
Leasing Consultant
Westwood Apartments
Carrollton, GA
01.2020 - 08.2020
- Perfect marketing skills to attract new clientele, negotiate leases, produce promotions, maintain a professional office environment, reach lease quotas every month
Sales Account Manager
Rent-A-Center
Cedartown, GA
07.2019 - 01.2020
- Achieved sales targets by streamlining cash handling and enhancing sales marketing efforts. Improved product pricing strategies for high idle items, resulting in increased sales. Delivered accurate sales reports to district manager and effectively managed new customer files while overseeing collections management duties as necessary.
- Developed strategic account plans to enhance client relationships and maximize revenue growth.
- Analyzed market trends and competitor activities to identify new business opportunities.
- Implemented process improvements leading to increased efficiency in account management workflows.
- Oversaw contract negotiations, ensuring compliance with company policies while achieving favorable terms for clients.
Account Executive Intern
The InterCoastal Group
Marietta, GA
05.2019 - 07.2019
- Work along side Account Managers as they explore potential consumers in the direct sales division. We were to examine numbers and sales every morning gathering. I studied their (A.M.) processes and techniques as they closed sales.
Customer Service Representative
Systems & Methods, Inc (SMI)
Carrollton, GA
01.2017 - 07.2018
- Led initiatives to deescalate cardholder concerns with professionalism and empathy. Oversaw the timely issuance of replacement cards. Partnered with multiple state agencies to guarantee precise and prompt distribution of state benefits.
- Managed escalated issues to enhance customer satisfaction and retention.
- Coordinated communication between custodial and non-custodial parents to resolve payment issues.
- Analyzed case data to identify trends and improve enforcement strategies for child support collections.
Marketing Assistant
EdR Collegiate Housing
Carrollton, GA
08.2016 - 01.2017
- (Part Time )Assisted the apartment complex of Carrollton Crossing as a marketing assistant. Job requirements were to be professional at all times in branding the name of the complex and networking with various establishments, create relationships that benefit both parties.
Fashion Merchandiser
K-Mart
Dalton, GA
03.2013 - 08.2014
- Build displays, organize the fashion department in its entirety, and change ad-signs
Receptionist
Willis Funeral Home
Dalton, GA
05.2012 - 03.2013
- Answer phones, handle cases and payments, format obituaries, answer any incoming questions via telephone and e-mail
Education
High school diploma - Early Childhood Education And Care
Dalton High School
Dalton, GA05-2014
Skills
- Microsoft Outlook
- Sales Management
- Data collection
- Filing
- Packaging
- Direct Sales
- Sales
- Customer Service
- Call Center
- Office supply management
- Organizational skills
- Account management
- Customer Support
- Social media
- Management
- Freight
- Outside Sales
- Purchase order management
- Warehouse
- Marketing
- Property Leasing
- Pricing
- Transportation management
- Office manager experience
- Account Management
- Microsoft Excel
- Microsoft Word
- Cold Calling
- Supervising experience
- Attention to detail
- Data Entry
- Driving
- Communication skills
- Customer service
- Receptionist
- Serving
- Office Administration
- Client interaction via phone calls
- Fair Housing Regulations
- MS Office
- Typing
- Salesforce
- Public speaking
- Planning and coordination
- New hire training
- Creative problem solving
Accomplishments
- Supervised team of 6 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved collections accounts which led to higher store ranking.
- Collaborated with team of 4 colleagues in the development of the guide to process international shipment orders for the company.
Certification
- Insurance Producer License
- Property & Casualty License
- Notary Public February 2021 to February 2025 I may witness and notarize legal documents.
- Driver's License
Languages
English
Timeline
Trainer
J. Alexander's Restaurants
09.2023 - Current
Order Processing Specialist
Acertus Transportation Logistics, Inc.
05.2022 - 02.2024
Licensed Insurance Producer
USAA
06.2021 - 06.2022
Leasing Consultant
Westwood Apartments
01.2020 - 08.2020
Sales Account Manager
Rent-A-Center
07.2019 - 01.2020
Account Executive Intern
The InterCoastal Group
05.2019 - 07.2019
Customer Service Representative
Systems & Methods, Inc (SMI)
01.2017 - 07.2018
Marketing Assistant
EdR Collegiate Housing
08.2016 - 01.2017
Fashion Merchandiser
K-Mart
03.2013 - 08.2014
Receptionist
Willis Funeral Home
05.2012 - 03.2013
High school diploma - Early Childhood Education And Care
Dalton High School
Notary Public Certification
Valid until February 2025.