Laura Andrews

Sending and receiving money through Ria, Moneygram, and Western Union; cashing checks; assisting customers with bill payments; assisting customers with problems regarding financial transactions

• Maintained security protocols, ensuring the safety of customer information and financial assets.
• Demonstrated adaptability by quickly learning new systems/software updates for seamless integration into daily tasks and improved service delivery.
• Enhanced customer satisfaction by efficiently handling cash transactions and providing accurate account information.
• Handled wire transfers accurately, ensuring timely completion of both domestic and international transactions.
• Provided support in training new associates on policies, procedures, and best practices for exceptional service delivery.
• Assisted customers with account inquiries, resolving issues promptly to maintain a high level of satisfaction.
• Performed various money center services to customers.

I also work in customer service as needed.

In apparel, kept the department neat and tidy; kept racks and shelves stocked; maintained the fitting room; acted as operator for the store phone taking dozens of calls daily and assisting customers in finding items they needed, checking for in-stock items, or transferring customers to the correct department.

I also worked in the jewelry department as needed.

In housewares, kept the department neat and tidy; kept shelves and displays stocked; maintained the department bins in the backroom.

I also operated the register and worked in the online grocery pickup, garden, electronics, fabrics, and sporting goods departments as necessary.