Laura Arevalo

- Process and reconcile customer payments within the cash management department, following Gwinnett County financial policies and established procedures.

- Provide professional and timely customer service at the drive-through, front counter, and reception answering customer questions, requests, and processing payments in a busy public setting.
- Prepared, reviewed, and filed official documentation including property Liens and Chargebacks, ensuring accuracy and compliance with regulations.
- Prepared reports and internal memos using Microsoft Word and Excel ensuring timely data entry and accuracy while maintaining strict confidentiality

- Researched payments to resolve account and transaction discrepancies, enhancing customer satisfaction and trust.

- Managed scheduling and calendar coordination for department meetings

- Handled incoming calls and emails, routing inquiries to appropriate personnel

- Maintained and organized digital and physical filing systems ensuring documents were readily available

- Processed purchase orders and invoices, ensuring accuracy and timely completion to support departmental operations

- Coordinated office supply inventory and vendor orders

- Compiled necessary paperwork for Mechanics Liens

- Supported customers with purchases, returns, and inquiries at the Customer Service Desk, enhancing overall customer satisfaction in a high-traffic retail setting

- Maintained store presentation and merchandise organized and up to standards

- Resolved customer inquiries professionally while maintaining a positive customer experience