Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Laura Bassett

Kathleen

Summary

Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Front Desk Agent

Oak & Ivy Manor
01.2015 - 05.2025
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.

Customer Service Lead

Flower Bar & Boutique
03.2009 - 01.2015
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Answered multi-line phone system and enthusiastically greeted callers.

Education

Technical College System of Georgia
Georgia, USA

Skills

  • Customer service
  • Guest services
  • Problem-solving skills
  • Cash handling
  • Hospitality services
  • Time management
  • Credit and cash payments
  • Guest relations
  • Oral and written communications
  • Hospitality service expertise

Certification

Character of A Leader

Timeline

Front Desk Agent

Oak & Ivy Manor
01.2015 - 05.2025

Customer Service Lead

Flower Bar & Boutique
03.2009 - 01.2015

Technical College System of Georgia

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Laura Bassett