Open To Work
Laura Brotherton
Griffin
Summary
Experienced Customer Service Professional with over 20 years in fast-paced, phone-based environments. Expertise in managing inbound calls, resolving issues, processing orders, and collaborating with internal teams to deliver accurate service. Strong background in healthcare support and problem resolution, focused on enhancing customer satisfaction and fostering positive relationships.
Overview
9
9
years of professional experience
Work History
CSR
McKesson
02.2021 - 04.2026
- Acted as primary contact for inbound customer calls, assisting with product orders, returns, credits, no-charge replacements, and delivery issues.
- Researched customer concerns and provided timely solutions to improve satisfaction and retention.
- Demonstrated empathy, professionalism, and efficiency in a high-volume call environment.
- Assisted customers in locating needed products and directed calls to appropriate departments for timely resolution.
- Collaborated with sales representatives and internal teams to resolve customer issues and maintain strong service relationships.
- Updated shipping and billing information for customers, ensuring accuracy and compliance with company procedures.
- Documented customer interactions in company systems, maintaining thorough and accurate records.
- Worked closely with Account Managers on the Annual Flu Team for four years, assisting with order processing, prebooks, customer questions, and problem resolution.
Office Assistant
State of WV
02.2017 - 06.2019
- Coordinated internal meetings and managed daily office operations to ensure smooth workflow.
- Entered and updated sensitive information with a high level of accuracy and confidentiality.
- Scheduled hearings and maintained accurate records in web-based systems.
- Guided clients through Social Security Disability application processes, addressing inquiries about case status and required documentation.
Education
Bachelors of Science - Business Management, Psychology
Marshall University
Huntington, WV01-2017
Skills
- Customer service & support
- Inbound call handling
- Order management
- Account troubleshooting
- Returns management
- Data documentation
- CRM systems
- Salesforce
- JDE
- Microsoft Office Suite
- Data entry and documentation
- Conflict resolution
- Team collaboration
- Verbal communication
- Time Management
- Supply Manager
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteOn-SiteHybridSalary Range
$0/hr - $1000/hrTimeline
CSR
McKesson
02.2021 - 04.2026
Office Assistant
State of WV
02.2017 - 06.2019
Bachelors of Science - Business Management, Psychology
Marshall University