Laura Clay
Warner Robins,GA
Summary
A consistent and dedicated individual motivated to maintain customer satisfaction. To contribute to company success, and utilize and challenge my communication and organizational skills, allowing me to attain a high level of performance independently and with a team. Reliable and driven, with strong time management and prioritization abilities.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
18
18
years of professional experience
Work History
Manager
The Sign Shop
08.2012 - Current
- Responsible for acquiring the most reasonable quotations from highly qualified print vendors to prepare client estimates.
- Ensure that clients and vendors are comfortable when entering the building by meeting their needs and expectations.
- Handle all aspects of the daily function of the office including bookkeeping, phone reception, data entry/management and logistics.
- Monitor cost and continually strive to identify cost saving.
- Manage overall print quality from concept to completion to meet strict deadlines and aggressive turnarounds as well as customer expectations.
- Regularly operate large format printer, plotter, and cutting of products.
- Responsible for all print buying, inventory, and all contract negotiations with print vendors.
- Generate estimates and invoices upon receipt of billing information and tracked collection process.
- Maintain electronic and hard copy filing system.
Receptionist
Unique Results Salon & Spa
01.2011 - 08.2012
- Monitored phone calls and answered any questions about the services of the salon.
- Scheduled all appointments for each customer and transactions.
- Provided excellent customer service for both customers and stylists at salon.
- Managed the receptionist area including greeting visitors and responding to telephone and in-person requests.
- Instructed customers about salon treatments and explained the different packages and massage styles.
- Recommended beauty care and hair products to customers.
- Assisted the owner with maintaining inventory of salon retail products.
- Ensured that the salon was clean at all times.
Waitress/Hostess
Applebee’s Grill & Bar
01.2011 - 08.2012
- Awarded top waitress with the most sales and up sales for three months in a row.
- Greeted guests and escorted them to their table or communicated delays and offered additional services such as beverages to keep them occupied while waiting.
- Supervised and coordinated dining room activities and directed staff to provide fast and courteous customer service.
- Inspected dining room for cleanliness, proper supply levels, and required staffing.
- Sharpened communication skills by resolving customer complaints and creating a healthy environment.
- Learned to thrive in a fast-paced work environment.
- Served as cashier for departing customers.
- Provided excellent customer service to customers.
Pharmacy Technician
Perry Drug Company
01.2008 - 04.2010
- Greeted each customer, helping or assisting with their questions and issues on the phone and in person.
- Received and verified prescriptions and refills.
- Obtained information for new prescriptions, maintaining customer/patient confidentiality.
- Demonstrated accuracy as a cashier while operating a cash register including: cash, checks, and charge transactions; bagging merchandise, insurance signature logs and offer/refer questions to Pharmacist.
- Retrieved, counted, and measured drugs.
- Maintained inventory levels, pulling outdated/recalled merchandise.
Education
High School -
Perry High School
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Houston County Career Center
Middle Georgia Technical College
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Goal setting
- Conflict resolution
- Marketing
- Product management
- Inventory management
- Computer skills
- Attention to detail
- Adaptability and flexibility
- Positive attitude
- Problem-solving
- Multitasking
- Excellent communication
- Organizational skills
- Team development
- Active listening
- MS office
- Negotiation and conflict resolution
- Professional and courteous
- Scheduling and coordinating
- Work Planning and Prioritization
- Problem-solving aptitude
Timeline
Manager
The Sign Shop
08.2012 - Current
Receptionist
Unique Results Salon & Spa
01.2011 - 08.2012
Waitress/Hostess
Applebee’s Grill & Bar
01.2011 - 08.2012
Pharmacy Technician
Perry Drug Company
01.2008 - 04.2010
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Houston County Career Center
High School -
Perry High School
Middle Georgia Technical College
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