Laura Crain
Waleska
Summary
Professional support specialist with solid background in community services. Adept in conflict resolution, needs assessment, and resource coordination. Strong focus on teamwork and adapting to changing circumstances to achieve impactful results. Reliable, empathetic, and skilled in communication and problem-solving.
Overview
4
4
years of professional experience
Work History
Community Support Specialist
Georgia Hope
03.2022 - Current
- Advocated on behalf of clients in various settings, securing necessary resources and services for their success.
- Enhanced client well-being by providing personalized support and resources tailored to individual needs.
- Streamlined administrative processes for increased efficiency within the organization''s service delivery systems.
- Provided crisis intervention when needed, utilizing de-escalation techniques and coordinating appropriate responses.
- Educated clients about available resources within the community, empowering them to make informed decisions about their care plans.
- Supported clients in developing goals and social skills, improving individual wellness and productivity.
Intern
Georgia Hope
08.2021 - 12.2021
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Analyzed problems and worked with teams to develop solutions.
Internship Student
North Georgia Autism Center
01.2021 - 05.2021
- Sorted and organized materials such as physical files, tracking spreadsheets and reports.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Upheld strict security procedures to maintain data confidentiality.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Completed range of simultaneous job tasks to support professor's academic, research and operational needs.
Education
Bachelor of Science - Human Services
Kennesaw State University
Kennesaw, GA12.2021
High School Diploma -
Sequoyah High School
Canton, GA05.2011
Master of Science - Social Work
University of Georgia
GA05-2027
Skills
- Teaching
- Patient Care
- Lesson Planning
- Scheduling
- Sales
- Cleaning
- Social Media
- Spreadsheets
- Appointment Setting
- Conflict Resolution
- Mental health awareness
- De-escalation techniques
- Partnership building
- Conflict mediation
- Behavioral support
- Client advocacy
- Community outreach
- First aid and CPR
- Problem-solving
- Time management
- Problem-solving abilities
Timeline
Community Support Specialist
Georgia Hope
03.2022 - Current
Intern
Georgia Hope
08.2021 - 12.2021
Internship Student
North Georgia Autism Center
01.2021 - 05.2021
High School Diploma -
Sequoyah High School
Bachelor of Science - Human Services
Kennesaw State University
Master of Science - Social Work
University of Georgia
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