Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Certification
Relevant Background
Timeline
Generic

Laura Fritz

Metro Atlanta

Summary

Results-driven Program Manager, Change Manager and IT leader with a proven track record of delivering diverse enterprise-level strategies and solutions to international clients and portfolios. Accountable for improving business and PMO efficiencies through utilizing Change Management methodology, resource planning, and business process optimization efforts. As a leader, committed to maximizing the potential of the organization.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Global BPMO Leader – Senior Program & Change Manager

LexisNexis Risk Solutions
01.2017 - 11.2023
  • Responsible for creating and managing customer facing strategic business programs and risk solutions within the Insurance division. Advanced skills in executing change management and project management initiatives, collecting data, developing performance metrics (KPIs), and using relationship management to support the health of programs.
  • Knowledge/Experience
  • Expert in Project Management methodologies such as PMBOK, Agile, Communications and Stakeholder Management, Risk Identification, and Risk Mitigation.
  • Change Management and Process Improvement Leader (Prosci Certified), developing and executing comprehensive strategies to ensure successful implementation across the organization for new processes, systems, and cultural updates.
  • Creating, implementing, and ensuring PMO and Change Management Best Practices are being followed across the organization.
  • Supporting change management communication efforts by enabling the design, development, delivery and management of key communications.
  • Experience with SLT to refine and track KPIs and project metrics for all portfolios.
  • Key Accomplishments/Projects
  • International Portfolio Manager: Managed the geographically and culturally diverse portfolios for UK&I, Spain, France, Germany, and Italy, and the international expansion efforts of the European Insurance Markets. Partnered with the UK&I team to create and implement a local BPMO to manage regional projects and change management initiatives.
  • U.S. Insurance Portfolio Manager: Managed the customer portfolios for several large Insurance carriers to deliver solutions and decision tools.
  • Global Business Requirements and Best Practices: Created and implemented standard Project Management and Change Management work processes, tools, and templates for the organization.
  • Local Language and Translation Program: Defined and delivered a documented, repeatable Change Management approach for the translation of tools and materials as new markets are entered where English is not the primary business language.
  • Go To Market (GTM) Program: Created and maintained an educational and Change Management program to streamline training on new products and processes across all markets.
  • LexisNexis Women Connected Chair: Mentorship efforts to maximize the potential of women through education, networking, and leadership.

Consultant - Global Marketing Program Manager

Visionaire Partners/ IHG
04.2016 - 01.2017
  • Responsible for working with senior executives to develop, design and implement international marketing strategies and initiatives, including developing business cases and defining business requirements for the Global Loyalty Programs.
  • Knowledge/Experience
  • Program Management, Change Management and Process Improvement consultant, developing and executing comprehensive strategies to ensure successful implementation of initiatives across the organization.
  • Led the transformation of the IHG Global Marketing PMO to ensure support of the strategic initiatives.
  • Key Accomplishments/Projects
  • Intercontinental Ambassador Program: Defined and executed all strategic initiatives for the program that generated $14M per year in revenue.

Senior Business Operations Program Manager/Chief of Staff to the CMO

Sage
04.2012 - 03.2016
  • Responsible for executing the strategic initiatives identified by the CEO, including operating as “Chief of Staff” for the marketing organization, focused on securing strategic alignment across key themes and managing the $18M budget.
  • Knowledge/Experience
  • Expert in Project Management methodologies, led and managed the creation of the Sage North American PMO to ensure support of the CEO’s strategic initiatives.
  • Change Management and Process Improvement Leader across all areas of the business.
  • As a Chief of Staff executive, supported the CMO by focusing on overseeing the operations of the Marketing organization and often collaborating on the CMO’s behalf with her peers in the SLT as well as her direct reports.
  • Managed 5+ employees at a given time within the Program Management team.
  • Key Accomplishments/Projects
  • Project Management Office (PMO): With support of the CEO and SLT, created and implemented the North American PMO.
  • Business Process Improvement: Created operational efficiencies for the Marketing and CX organizations by leveraging defined PMO strategies.
  • Sage Summit: Managed Sage Summit, a $20M yearly global marketing event, including budget, strategy, work stream plans, as well as executive talent for keynote speeches in collaboration with key leaders.

Enterprise Program Manager

IBM
09.1998 - 04.2012
  • As part of the Office of the CIO, responsible for defining, managing, and delivering global enterprise level strategies and solutions, as well as a focus on operational efficiencies and process improvement.
  • Knowledge/Experience
  • Experience managing global and remote team members.
  • Managed eight employees within the IBM Program Management team.
  • Key Accomplishments/Projects
  • Internal Communications: Developed and implemented the internal IBM global IT infrastructure communications process, with localization, to drive consistency across all geographies.
  • Global End User Deployment Center of Excellence (CoE): Developed and implemented the Center of Excellence, which streamlined the IT deployment process.

Education

MBA - Computer Information Systems

Georgia State University
Atlanta, GA

BA - English, BA, Sociology

Emory University
Atlanta, GA

AA -

Oxford College of Emory University
Oxford, GA

Skills

  • Enterprise program and project management
  • Change management expertise
  • People management
  • Complex project oversight
  • Project Management Professional (PMP)
  • Agile and Waterfall methodologies
  • PM software tools proficiency
  • Leadership in employee resource groups
  • Risk assessment

Affiliations

  • LexisNexis Women Connected Employee Recourse Group (ERG) Chair/Leader for Membership, Communications, and Brand

Certification

  • Project Management Professional (PMP)
  • Prosci Certified Change Practitioner

Relevant Background

  • Managed internal and customer facing projects, programs, and other PMs across all areas of the business:
  • Information Technology
  • Marketing
  • Human Resources
  • Customer Experience
  • Mergers & Acquisitions
  • Analytics
  • Product Delivery
  • Women Connected ERG Leadership and Strategy
  • Global and International business management experience across multinational companies and Fortune 500/$1B+ enterprises.

Timeline

Global BPMO Leader – Senior Program & Change Manager

LexisNexis Risk Solutions
01.2017 - 11.2023

Consultant - Global Marketing Program Manager

Visionaire Partners/ IHG
04.2016 - 01.2017

Senior Business Operations Program Manager/Chief of Staff to the CMO

Sage
04.2012 - 03.2016

Enterprise Program Manager

IBM
09.1998 - 04.2012

MBA - Computer Information Systems

Georgia State University

BA - English, BA, Sociology

Emory University

AA -

Oxford College of Emory University

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Laura Fritz