Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laura Hettinger

Columbus

Summary

Experienced professional with a strong background in customer service and team leadership. Known for exceptional problem-solving skills and effective communication, ensuring smooth operations and high customer satisfaction in fast-paced environments.

Overview

23
23
years of professional experience

Work History

Private Piano and Violin Teacher

Self Employed
Ft Mitchell
01.2024 - Current
  • Created lesson plans tailored to student's individual needs, abilities and interests.
  • Provided guidance on purchasing appropriate instruments that meet each student's budget requirements.
  • Demonstrated how to tune a violin and provided guidance on caring for instruments.
  • Encouraged students to practice regularly in order to reach their goals faster.
  • Advised parents about their child's progress and answered any questions they had regarding their child’s development.
  • Instructed students on proper techniques for playing the violin and piano, including posture, finger technique, bowing, and finger placement.
  • Encouraged students to explore different styles of music, such as classical, folk or jazz.
  • Utilized various teaching methods to accommodate different learning styles effectively.
  • Maintained a positive and supportive learning environment for all students.

Server

The Loft
Columbus
01.2025 - 08.2025
  • Provided friendly and efficient service to enhance customer dining experience.
  • Took customer orders accurately and communicated them to kitchen staff.
  • Maintained cleanliness of tables, utensils, and dining area throughout shifts.
  • Supported team members during busy hours to ensure smooth service flow.
  • Responded promptly to customer inquiries and resolved minor issues effectively.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.

Shift Manager/Key Holder

Taco Deli
Plano
03.2019 - 08.2021
  • Trained new staff on food safety standards and customer service protocols.
  • Managed inventory levels and ordered supplies to maintain stock availability.
  • Resolved customer complaints and ensured satisfaction through effective communication.
  • Maintained cleanliness and organization of work areas to promote safety.
  • Monitored cash handling procedures to ensure accuracy and accountability.
  • Utilized strong communication skills to foster a positive work environment for all employees.
  • Assisted in leading and motivating a team of 10+ employees to ensure excellent customer service.
  • Managed shift operations by delegating tasks among team members in order to maximize efficiency.
  • Maintained accurate records of employee timecards, attendance, sales transactions, and other pertinent information.

Server/Bartender

Lekka Bar and Grill
Plano
10.2017 - 03.2019
  • Delivered exceptional service to guests in a fast-paced dining environment.
  • Managed customer orders using point-of-sale systems efficiently.
  • Maintained cleanliness and organization of dining area throughout shifts.
  • Supported bar operations by preparing drinks and serving beverages promptly.
  • Upsold menu items to enhance customer experience and increase sales opportunities.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Assisted in training new servers.

Head Server/Trainer

Liberty Burger
Plano
04.2012 - 10.2017
  • Trained and mentored new servers on menu offerings and service standards.
  • Assisted in developing training materials for staff on customer service techniques.
  • Maintained an efficient working environment by ensuring all areas were stocked with necessary equipment and supplies.
  • Resolved customer complaints in a professional manner while maintaining positive relationships with customers.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Served high volume of tables at once and simultaneously supervised serving staff.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Explained daily specials and made recommendations upon request.
  • Met with chefs to collaborate on menu changes, staffing needs and ways to improve restaurant.

Customer Service Representative

Silver Leaf Debt Solutions
Plano
09.2007 - 04.2012
  • Managed client inquiries through phone, email, and chat systems efficiently.
  • Resolved customer complaints using active listening and problem-solving skills.
  • Documented client interactions accurately in the customer relationship management system.
  • Trained new employees on company policies and customer service techniques effectively.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Shift Leader

The Limited
Plano
05.2002 - 09.2007
  • Supervised daily store operations and ensured compliance with company policies.
  • Trained and mentored team members on customer service and sales techniques.
  • Managed inventory levels and processed stock replenishment efficiently.
  • Resolved customer complaints promptly to maintain satisfaction levels.
  • Implemented visual merchandising standards to enhance product presentation.
  • Collaborated with management to develop promotional strategies for sales growth.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Checked orders for quality and completeness.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.

Education

Associate of Arts - Music Education

Collin County Community College
Plano, TX
05-2003

Skills

  • Customer relationship management
  • Active listening
  • Effective communication
  • Time management
  • Adaptability to change
  • Continuous professional development
  • Patience and empathy
  • Problem-solving aptitude
  • Conflict resolution

Timeline

Server

The Loft
01.2025 - 08.2025

Private Piano and Violin Teacher

Self Employed
01.2024 - Current

Shift Manager/Key Holder

Taco Deli
03.2019 - 08.2021

Server/Bartender

Lekka Bar and Grill
10.2017 - 03.2019

Head Server/Trainer

Liberty Burger
04.2012 - 10.2017

Customer Service Representative

Silver Leaf Debt Solutions
09.2007 - 04.2012

Shift Leader

The Limited
05.2002 - 09.2007

Associate of Arts - Music Education

Collin County Community College

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Laura Hettinger