Laura Iossi
3975 Tullamore Way, Cumming
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
31
31
years of professional experience
Work History
Customer Service Representative
Publix Grocery Store
11.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Internet Remarketing Manager
GMAC
07.2005 - 08.2011
- Inspection of used vehicles with notes and images.
- Internet remarketing of damage to vehicles using multiple media outlets.
Legal Assistant - Labor & Employment
Spencer Fane Britt & Browne, LLP
07.1999 - 06.2002
- Manage an average of 25 cases encompassing labor and employment law
- Assist in preparation of witnesses for trial
- Analyze and assemble documents for discovery
- Accumulate and prepare exhibits for trial
Legal Assistant - Labor and Employment
Burr & Forman, LLP
03.1996 - 05.1999
- Manage an average of 25 cases simultaneously
- Analyze and assemble discovery documents
- Accumulate and prepare exhibits for trial
Legal Assistant - Family Law
J. Timothy Smith, P.C.
11.1994 - 03.1996
- Prepare divorce pleadings, wills and partnership agreements
- Schedule conferences, depositions and meetings
- Respond promptly to phone calls and inquiries
Education
Bachelor of Science - Paralegal Studies
Samford University
05.1995
Skills
- Calm and composed within high stress, high volume environments
- Computer proficient
- Detail oriented and goal driven
- Quick learner to instructions and expectations
Timeline
Customer Service Representative
Publix Grocery Store
11.2024 - Current
Internet Remarketing Manager
GMAC
07.2005 - 08.2011
Legal Assistant - Labor & Employment
Spencer Fane Britt & Browne, LLP
07.1999 - 06.2002
Legal Assistant - Labor and Employment
Burr & Forman, LLP
03.1996 - 05.1999
Legal Assistant - Family Law
J. Timothy Smith, P.C.
11.1994 - 03.1996
Bachelor of Science - Paralegal Studies
Samford University
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