LAURA KEYS

Supervised suite-level operations during major sporting and entertainment events in fast-paced environment.

• Delivered exceptional service to VIP guests, corporate clients, and suite holders while ensuring satisfaction.
• Coordinated event preparation, staff support, inventory management, and operational execution for seamless service.
• Resolved guest concerns promptly while upholding high standards of hospitality and care.
• Supported management with team communication, training, and daily operational tasks during large-scale events.
• Maintained compliance with company policies, safety standards, and operational procedures throughout events.
• Recognized for reliability and leadership while performing effectively under pressure.
• Ensured cleanliness and organization of luxury suites, assisting guests with seating arrangements and special requests.

Developed strong client relationships to drive revenue growth in cloud-based business solutions.
Conducted strategic outreach and customer engagement to identify new business opportunities.
Partnered with internal teams and external vendors to create customized technology offerings.
Oversaw customer account management, including order processing and consistent follow-up.
Leveraged CRM and Salesforce for tracking pipeline activity and managing documentation.
Facilitated sales goals through proactive communication and exceptional customer service.
Ensured accurate reporting while fulfilling daily operational requirements.

• Managed customer relationships to understand needs and drive sales.
• Collaborated with cross-functional teams to streamline order processing.
• Utilized CRM software to track and analyze customer interactions.

Developed merchant and business owner relationships to facilitate payment processing solutions.
Achieved new business growth through networking, cold calling, and client referrals.
Assessed client needs through consultations and recommended tailored operational improvements.
Oversaw entire sales cycle, including lead generation, presentations, onboarding, and follow-up.
Delivered exceptional customer service to strengthen client relationships and support.
Worked with internal teams to streamline client onboarding processes and resolve issues.
Utilized CRM systems for accurate sales reporting and pipeline management.

• Cultivated relationships with business clients to identify and address specific payment processing needs.
• Delivered customized payment solutions that increased client satisfaction and fostered loyalty.
• Partnered with internal teams to refine sales processes, enhancing overall efficiency.