Laura Mendiola Salazar
Dalton
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Front Desk Medical Receptionist
DEOClinic
02.2018 - Current
- Checked patients in, demographic, and health history to keep information current.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Improved office efficiency by organizing and maintaining accurate patient files and records.
- Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Supported office staff and operational requirements with administrative tasks.
- Helped patients complete necessary medical forms and documentation.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Pharmacy Technician
Walgreens
11.2013 - 12.2014
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Education
High School Diploma -
Southeast High School
1954 Riverbend Rd, Dalton, GA 30721Skills
- Patient scheduling
- Appointment management
- Patient registration
- Microsoft office
- Documentation
- Medical terminology
- Medical records management
- Typing and filing
- Customer service
Languages
Spanish
Native or Bilingual
English
Timeline
Front Desk Medical Receptionist
DEOClinic
02.2018 - Current
Pharmacy Technician
Walgreens
11.2013 - 12.2014
High School Diploma -
Southeast High School
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