Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Laura Norris

Flowery Branch

Summary

Sales professional with proven ability to lead sales teams to success. Known for developing strategic sales plans that drive revenue growth and enhance team performance. Valued for strong team collaboration and adaptability in dynamic market conditions. Skills include strategic planning, team leadership, and relationship management.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Full Time Sales Leader

Aerie By American Eagle
06.2025 - Current
  • Enhanced product knowledge within the sales team through continuous training and workshops.
  • Increased customer engagement to drive interest and boost sales opportunities.
  • Developed multiple sales strategies to address range of project and customer types.
  • Collaborated with marketing teams to develop promotional materials, increasing brand visibility and awareness in targeted markets.
  • Delivered exceptional customer service by addressing concerns promptly and proactively offering solutions to issues that arose during complex transactions.
  • Cultivated a winning sales culture that fostered teamwork, motivation, and shared success among team members.
  • Coordinated solutions for new and existing customers to meet unmet needs and resolve various issues.

Family Treatment Court Coordinator

Enotah Family Treatment Court
03.2024 - 06.2025
  • As the FTC Coordinator, I am in charge of participating with all team members in the development of program policy along with maintaining and upholding these policies and procedures.
  • I write and manage the grants that fund the program in order to keep the court running.
  • I act as the chief administrator of the program by organizing court dates, meetings with other coordinators, coordinating drug testing and results, and maintaining files on all active and prospective participants.
  • I am in charge of outreach for the community and networking with other organizations to help find resources for my participants.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
  • Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
  • Managed vendor relationships to secure best quality of services and products for organizational needs.
  • Boosted team morale and productivity by organizing team-building activities and maintaining open-door policy for feedback and concerns.
  • Entered data, generated reports, and produced tracking documents.

Case Manager

Enotah Family Treatment Court
06.2023 - 02.2024
  • As the FTC case manager, I assist participants through the FTC program. Some of my routine responsibilities are weekly case management meetings with participants, preparing staffing sheets for court, various data inputs, and overseeing community service. Additional responsibilities include virtual monitoring and assisting with quarterly reports.
  • During individual case management meetings I assist with budgeting, finding housing, finding childcare, and working through their Department of Family and Child Services case plan.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.

Shelter Intern

No One Alone
01.2023 - 05.2023
  • While I was an intern at the NOA shelter, I completed administrative tasks. I assisted the residents with anything they needed while at the shelter. I answered helpline calls from potential residents. I learned a lot about domestic violence and the legal system of family law.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Participated in workshops and presentations related to projects to gain knowledge.

Brand Associate, Merchandising Leader

Aerie By American Eagle
11.2021 - 05.2025
  • My Job as the merchandising leader consists of organizing the stock room, receiving and sending shipment, restocking the floor, and acting as the Leader on Duty when needed.
  • During my time at Aerie, I have also performed tasks such as maintaining a clean environment for the guests, recovering the store, as well as redesigning the sales floor for each season. I have been responsible for providing the highway level of customer service.
  • Developed seasonal floor plans that effectively showcased new merchandise while maintaining a cohesive store layout.
  • Processed cashier transactions quickly and accurately, driving brand loyalty programs.
  • Placed styles, sizes and colors of product on sales floor to maintain availability for customers.
  • Communicated product information with confidence and educated consumers about company.
  • Managed inventory levels efficiently, reducing waste and ensuring a consistent supply of high-demand products.
  • Developed strong relationships with clients for increased customer loyalty and retention.
  • I continued to work as a Brand Associate on weekends while working as an intern at No One Alone and during my time at Family Treatment Court.

Shift Leader

Chick-Fil-A
08.2020 - 11.2021


  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Sales Associate

J.R. Criders
07.2019 - 01.2020
  • During my time at J. R. Criders, I had several responsibilities. Most importantly, I kept the store clean throughout the day and assisted customers while they were shopping. I also handled returns, inventory, and taking calls. I also informed customers about current sales, set up fitting rooms, and kept the store clean to offer an enjoyable shopping experience.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Lifeguard/ Swim Instructor

Gwinnett County Parks and Recreation
05.2017 - 11.2018
  • As a swim instructor, I have taught students of 0 years - 40 years old how to be safe in, and around the water. My classes include teaching the basic survival skills such as floating in level 1 to preparing students for swim teams in level 6. Throughout each session, I am carefully evaluating the growth of each student to determine whether or not they will be passed up to the next level, while encouraging each individual to meet their highest potential.
  • I enforced the Gwinnett County pool rules, attended biweekly training sessions, maintained the cleanliness of the pool deck, and completed weekly CPR and first aid assessments.

Education

Bachelor’s of Science - Criminal Justice

University of North Georgia
Dahlonega, Georgia
08.2023

Graduated High School - undefined

Peachtree Ridge High School
Suwanee, Georgia
05.2019

Skills

  • Multitasking and organization
  • Customer service
  • Data entry
  • Decision-making
  • Document management
  • Recordkeeping
  • Database management
  • Report writing

Certification

  • Certified Accountability Court Coordinator, Council of Accountability Court Judges - 2024

Timeline

Full Time Sales Leader

Aerie By American Eagle
06.2025 - Current

Family Treatment Court Coordinator

Enotah Family Treatment Court
03.2024 - 06.2025

Case Manager

Enotah Family Treatment Court
06.2023 - 02.2024

Shelter Intern

No One Alone
01.2023 - 05.2023

Brand Associate, Merchandising Leader

Aerie By American Eagle
11.2021 - 05.2025

Shift Leader

Chick-Fil-A
08.2020 - 11.2021

Sales Associate

J.R. Criders
07.2019 - 01.2020

Lifeguard/ Swim Instructor

Gwinnett County Parks and Recreation
05.2017 - 11.2018

Graduated High School - undefined

Peachtree Ridge High School

Bachelor’s of Science - Criminal Justice

University of North Georgia

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Laura Norris