Laura Wilson

Processed insurance claims and ensured timely and accurate resolution for clients. Worked with clients and medical providers to gather necessary documentation for claim submissions. Conducted follow-up with clients and insurers to resolve discrepancies and payment issues. Maintained detailed records and data entry for claim statuses, approvals, and denials.

Supported urologists in patient exams, procedures, and follow-up care. Assisted in scheduling and preparing patients for diagnostic procedures such as cystoscopies. Managed patient records and communicated test results to patients. Provided education on post-procedure care, including catheter maintenance and recovery guidelines.

Assisted nephrologists in the diagnosis and treatment of kidney-related conditions. Prepared patients for exams, took vitals, and documented medical histories. Conducted lab tests and assisted in the collection of samples for analysis. Provided patient education regarding medication management, dialysis care, and lifestyle adjustments for kidney health.

Supervised a team of operators responsible for handling calls from various clients, including medical, legal, and business sectors. Ensured quality service and accuracy of messages relayed to clients. Trained and mentored new staff, providing guidance on protocol and effective call management. Resolved client complaints and escalated issues as needed, ensuring customer satisfaction.

Provided excellent customer service to clients by ensuring the cleanliness and maintenance of tanning equipment. Educated clients on safe tanning practices and product usage. Managed daily operations, including scheduling appointments and processing payments. Ensured that safety protocols and regulations were followed, including ensuring proper use of tanning beds.