Lauren Ayers
Hogansville,GA
Summary
Conference and Event Professional with a strong background in association management and large-scale program coordination. Proven ability to manage complex conference data, registration systems, and stakeholder communications while supporting high-quality educational programming. Experienced in coordinating abstracts, vendors, and logistics across multiple platforms. Highly organized, detail-oriented, and adept at managing competing priorities in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Conference Services Program Coordinator
Association Services Group
LaGrange, GA
12.2024 - Current
- Maintaining databases of members, prospective members, registrations, attendees, exhibitors, suppliers and/or other lists as requested by the association.
- Responsible for the project support of assigned association(s), projects, programs, or meetings.
- Primary point of contact for customer service inquires. Identify and respond to customer needs.
- Hotel and venue contract negotiations. Budget building and management.
- Responsible for coordinating the collection, recording, and acknowledging registrations, and/or responses to notices about meetings; monitoring program counts, cutoff dates and anticipated attendance, etc.
- Assist in the coordination and executive of marketing for the assigned event, trade show or sponsorship opportunities.
Hotel Manager
The Grand Hotel
Hogansville, GA
07.2022 - 07.2024
- Manage guest relations, ensuring personalized service and swiftly addressing reservation inquiries and special requests.
- Conduct recruitment and training of hotel staff, focusing on exceptional client and guest service practices.
- Facilitate event bookings, including weddings and conferences, and directly oversee event execution.
- Design and execute promotional strategies to enhance occupancy rates and profitability while maintaining high customer service ratings.
Owner
Main Street Market
Hogansville, GA
05.2020 - 12.2022
- Enhanced brand visibility and lead generation through strategic social media promotions.
- Directed staff scheduling by aligning employee strengths with peak customer periods to optimize workforce efficiency.
- Led financial management activities, including budgeting, purchasing, and payroll processing, to ensure fiscal responsibility.
- Maintained high standards of customer service, from order facilitation to complaint resolution, reinforcing client satisfaction and loyalty.
Admissions Counselor
Point University
West Point, GA
09.2018 - 02.2019
- Evaluated candidates' potential and advised on appropriate academic programs to align with individual aptitudes.
- Facilitated the application process for high school seniors and provided guidance on fulfilling graduation prerequisites.
- Collaborated with the financial aid department to ensure accurate application processing and informed students on tuition financing options.
Guest Accommodations Agent
Cancer Treatment Center of America
Newnan, GA
12.2017 - 09.2018
- Managed efficient check-in processes, enhancing customer satisfaction by promptly addressing inquiries and reducing wait times.
- Maintained accurate records of daily occupancy, room rates, and revenue within the property management system for financial reporting.
- Coordinated seamlessly with front-of-house and housekeeping teams to ensure the smooth operation of hotel services.
Education
BBA - Business Management and Entrepreneurship
Dalton State College
Dalton, GA05-2015
Skills
- Co-Chair, Hummingbird Festival
- Secretary, Visit HGVL
Timeline
Conference Services Program Coordinator
Association Services Group
12.2024 - Current
Hotel Manager
The Grand Hotel
07.2022 - 07.2024
Owner
Main Street Market
05.2020 - 12.2022
Admissions Counselor
Point University
09.2018 - 02.2019
Guest Accommodations Agent
Cancer Treatment Center of America
12.2017 - 09.2018
BBA - Business Management and Entrepreneurship
Dalton State College