Lauren Baker
Douglasville
Summary
Customer service professional with experience in call centers, technical support, and customer facing roles. Skilled in conflict resolution, active listening, and problem solving in fast paced environments. Known for providing professional, solution-focused service while maintaining high customer satisfaction and accurate documentation.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Senture
London
05.2025 - Current
- Managed customer accounts and inquiries using company software to enhance service delivery.
- Guided customers on product features and services, improving their understanding and satisfaction.
- Displayed positivity while managing high call volumes in a fast-paced environment.
- Recorded customer interactions, transactions, and feedback to support future service improvements.
Customer Service Representative
Afni Inc, Verizon
Bloomington
05.2024 - 05.2025
- Built trusting relationships with clients through active listening, fostering loyalty and repeat business.
- Enhanced customer satisfaction by resolving issues with expert knowledge and friendly service, leading to positive feedback.
- Maintain and update customer records to ensure accurate and current information.
- Delivered tailored recommendations and guidance to elevate customer experience and meet individual needs.
Ramp Agent
GAT Ground Support
Atlanta
01.2023 - 11.2024
- Conducted safety checks on equipment before use to ensure compliance.
- Loaded and unloaded luggage from aircraft with care.
- Collaborated with team members to enhance ramp operations efficiency.
- Coordinated with flight crews on baggage handling procedures to ensure smooth operations.
Event Security
Best Crowd Management
Atlanta
08.2022 - 01.2023
- Coordinated large-scale special event security operations with multiple agencies, ensuring seamless collaboration and safety.
- Detected breaches of security protocols and implemented corrective measures to enhance future compliance.
- Maintained compliance with all local, state, and federal laws pertaining to officiating sports events.
- Performed routine preventive maintenance on security system components, ensuring optimal functionality and reliability.
Education
High School Diploma -
Theodore Roosevelt High School
Gary, IN06-2022
Skills
- Call handling
- Customer service software
- Customer account management
- Interaction documentation
- Relationship management
- Product education
Timeline
Customer Service Representative
Senture
05.2025 - Current
Customer Service Representative
Afni Inc, Verizon
05.2024 - 05.2025
Ramp Agent
GAT Ground Support
01.2023 - 11.2024
Event Security
Best Crowd Management
08.2022 - 01.2023
High School Diploma -
Theodore Roosevelt High School