Lauren Brown
Augusta,Ga
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Stay at Home Parent
Self-employed
08.2020 - Current
Hair and Makeup Specialist
Primp And Blow
06.2019 - 08.2020
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Answered phone calls and emails to schedule client appointments.
- Developed loyal following of clients by providing high-quality services.
- Maintained regular client list and successfully handled walk-in customers.
- Provided product knowledge and retail sales.
- Handled client transactions.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
Hair Salon Receptionist
Michelle James Hair Production
09.2017 - 08.2018
- Introduced new beauty products to consumers by informing clients about use and benefits.
- Responded to email and telephone inquiries promptly and professionally.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Handled payments and processed credit card transactions.
- Assisted with product inventory
- Scheduled appointments based on Stylist and Client availability
- Balanced daily deposits and completed credit card processing.
Master Stylist
Hair Concepts
02.2015 - 05.2017
- Sanitized work station and sterilized hair tools and equipment after each client to maintain salon safety and cleanliness standards.
- Performed 7+ technical hair services including cutting, styling and all chemical services.
- Shampooed, cut and colored hair using appropriate hair care and styling products to enhance individual scalp conditions and hair textures.
- Recorded notes for future reference about customer preferences and services delivered.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Recommended hairstyles and haircuts to complement client's face, lifestyle and preferences.
- Resolved guest complaints about service or style.
Education
Associates Degree - General Studies
Augusta Technical College
Augusta, GA01.2015
Skills
- Cash Handling
- Customer Satisfaction
- Desktop and Laptop Computers
- Customer Experience
- Social Media Networking
- Build Customer Relationships
- Client Needs Assessment
- Organizational Skills
Certification
- Licensed Master Hairstylist - 2015-Present
Timeline
Stay at Home Parent
Self-employed
08.2020 - Current
Hair and Makeup Specialist
Primp And Blow
06.2019 - 08.2020
Hair Salon Receptionist
Michelle James Hair Production
09.2017 - 08.2018
Master Stylist
Hair Concepts
02.2015 - 05.2017
Associates Degree - General Studies
Augusta Technical College
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