Overview
Work History
Education
Skills
Timeline
Generic

Lauren Carter

Albany

Overview

11
11
years of professional experience

Work History

Customer Service Representative / Team Lead

Customer Elation
06.2022 - Current
  • Manage inbound and outbound messaging services for a wide range of businesses.
  • Lead and support team members on the call center floor to ensure quality and performance.
  • Handle customer inquiries, troubleshooting concerns, and ensure customer satisfaction.

General Laborer

Sanderson Farms
10.2017 - 06.2022
  • Performed deboning and tray-packing of chicken in a high-paced production environment.
  • Maintained consistent workflow while adhering to safety and quality standards.

Communications Assistant

Hamilton Relay Telecommunications
08.2014 - 06.2017
  • Facilitated communication for the deaf and hard of hearing by providing real-time captioning services.
  • Maintained confidentiality and accuracy in relayed messages.

Cashier / Customer Service

Target
12.2013 - 10.2014
  • Operated register systems, processed sales, and provided customer support.
  • Assisted with returns, inventory, and front-end merchandising.

Education

associate’s degree - health science

Albany State University
12.2024

High School Diploma -

Baker K12 School
06.2011

Skills

  • Customer Service & Support
  • Call Center Operations
  • Cash Handling & Register Operation
  • Fast & Accurate Typing
  • Microsoft Windows & Excel
  • Team Leadership

Timeline

Customer Service Representative / Team Lead

Customer Elation
06.2022 - Current

General Laborer

Sanderson Farms
10.2017 - 06.2022

Communications Assistant

Hamilton Relay Telecommunications
08.2014 - 06.2017

Cashier / Customer Service

Target
12.2013 - 10.2014

associate’s degree - health science

Albany State University

High School Diploma -

Baker K12 School

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Lauren Carter