Lauren Carter
Albany
Overview
11
11
years of professional experience
Work History
Customer Service Representative / Team Lead
Customer Elation
06.2022 - Current
- Manage inbound and outbound messaging services for a wide range of businesses.
- Lead and support team members on the call center floor to ensure quality and performance.
- Handle customer inquiries, troubleshooting concerns, and ensure customer satisfaction.
General Laborer
Sanderson Farms
10.2017 - 06.2022
- Performed deboning and tray-packing of chicken in a high-paced production environment.
- Maintained consistent workflow while adhering to safety and quality standards.
Communications Assistant
Hamilton Relay Telecommunications
08.2014 - 06.2017
- Facilitated communication for the deaf and hard of hearing by providing real-time captioning services.
- Maintained confidentiality and accuracy in relayed messages.
Cashier / Customer Service
Target
12.2013 - 10.2014
- Operated register systems, processed sales, and provided customer support.
- Assisted with returns, inventory, and front-end merchandising.
Education
associate’s degree - health science
Albany State University
12.2024
High School Diploma -
Baker K12 School
06.2011
Skills
- Customer Service & Support
- Call Center Operations
- Cash Handling & Register Operation
- Fast & Accurate Typing
- Microsoft Windows & Excel
- Team Leadership
Timeline
Customer Service Representative / Team Lead
Customer Elation
06.2022 - Current
General Laborer
Sanderson Farms
10.2017 - 06.2022
Communications Assistant
Hamilton Relay Telecommunications
08.2014 - 06.2017
Cashier / Customer Service
Target
12.2013 - 10.2014
associate’s degree - health science
Albany State University
High School Diploma -
Baker K12 School