Lauren Carter
Cumming,GA
Summary
Strategic and detail-oriented professional with over a decade of experience in operational leadership, administrative coordination, and high-level project management. Currently serving as an Executive Administrator & HR Generalist at SDS Weather, where I manage complex contract lifecycles, cross-functional communications, and organizational infrastructure. Proven track record of navigating fast-paced environments—from leading SmartphoneTrucker, a specialized job board and lead generation platform, through a successful strategic acquisition to coordinating intricate logistics in the residential construction sector. I offer a unique blend of SaaS industry knowledge, meticulous data integrity, and the ability to serve as the "connective tissue" between executive vision and departmental execution.
Overview
13
13
years of professional experience
Work History
Executive Administrator & HR Generalist
SDS Weather
Cumming, GA
10.2025 - Current
- Lead the development, legal review, and execution of professional service agreements, liability waivers, and brand partner contracts.
- Acted as the primary bridge between executive leadership and three dep, translating high-level business goals into actionable internal policies.
- Increased efficiency within the organization through regular review and improvement of administrative policies and procedures.
- Boosted employee morale with the coordination of team-building events, recognition programs, and staff celebrations.
- Collaborated with management to address employee relations issues and resolve conflicts effectively.
- Ensured compliance with labor laws, reducing legal risks through regular policy reviews and updates.
- Managed recruitment processes, including job postings, candidate screening, and interview coordination.
Executive Administrative Assistant
SDS Weather
Cumming, GA
07.2024 - 10.2025
- Provided high-level administrative partnership to executive leadership, managing complex calendars and prioritizing critical communications.
- Served as the primary point of contact for external partners, ensuring all contractual requirements and project milestones were communicated clearly.
- Organized and facilitated high-level strategy meetings, including preparing agendas and tracking follow-up action items.
- Maintained organizational infrastructure by drafting formal internal policies and standard operating procedures.
- Facilitated communication between departments, ensuring efficient information flow and collaboration on projects.
- Prepared meeting agendas and minutes, supporting decision-making processes through accurate documentation.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
Residential Support Coordinator
Hallway Plumbing
07.2023 - Current
- Efficiently managed daily plumbing schedules for five major residential construction companies, pulling and inputting builder specifications, selections, and purchase orders into the internal software system.
- Collaborated across departments to verify information validity from builders, ensuring seamless coordination.
- Verified purchase orders, resolved accounting issues, and facilitated payment for additional work.
- Maintained data integrity by validating and updating information in internal systems.
- Streamlined warehouse processes by generating and logging pull tickets, optimizing material retrieval efficiency.
- Successfully set up jobs in the internal computer software, streamlining the tracking and management of ongoing projects.
President
SmartphoneTrucker
Cumming, GA
10.2019 - 07.2023
- Led and directed all facets of daily operations, overseeing critical areas such as sales, marketing, hiring, app/web design, project management, and client account services.
- Orchestrated a successful sale of SmartPhoneTrucker, demonstrating adept negotiation skills and business acumen. The strategic sale was a testament to the company's value and potential under my leadership.
- Re-hired after the sale to continue spearheading the company's operations, highlighting the trust and confidence in my ability to sustain and enhance the business.
- Spearheaded initiatives in app and web design, introducing innovative solutions to enhance the company's technological capabilities and overall market presence.
Account Service Supervisor
SmartphoneTrucker
03.2013 - 10.2019
- Diligently oversaw all customer accounts, ensuring a holistic understanding of client needs and requirements.
- Fostered strong relationships with clients, addressing inquiries, concerns, and requests promptly and professionally, thereby enhancing overall customer satisfaction.
- Maintained detailed records of customer interactions, feedback, and resolutions, providing valuable insights for ongoing service enhancements.
Education
High School Diploma -
Chattahoochee HS
Alpharetta, GA05.2012
Skills
- Project Lifecycle Management
- Contract Administration
- Strategic Coordination
- Stakeholder Liaison
- Cross-Functional Collaboration
- Employee Lifecycle
- Onboarding & Recruiting
- Policy Development
- Regulatory Compliance
- SaaS Platforms
- Data Integrity
- Schedule Management
- Analytical Thinking
- Document Control
- Operational Oversight
Timeline
Executive Administrator & HR Generalist
SDS Weather
10.2025 - Current
Executive Administrative Assistant
SDS Weather
07.2024 - 10.2025
Residential Support Coordinator
Hallway Plumbing
07.2023 - Current
President
SmartphoneTrucker
10.2019 - 07.2023
Account Service Supervisor
SmartphoneTrucker
03.2013 - 10.2019
High School Diploma -
Chattahoochee HS