Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lauren Crosby

Moultrie

Summary

Dynamic administrative professional with extensive experience at the Prosecuting Attorneys Council of Georgia, excelling in legal document preparation and organizational efficiency. Proven ability to enhance operations and foster strong client relationships, while demonstrating exceptional communication and multitasking skills. Committed to delivering high-quality support and achieving team goals through collaboration and proactive problem-solving.


Overview

16
16
years of professional experience

Work History

Administrative Assistant

Prosecuting Attorneys Council of Georgia
05.2019 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Maintained organized office and case-specific paper and digital files for easy tracking and retrieval.
  • Screened phone calls to effectively handle less important inquiries and keep senior staff free for more important matters.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
  • Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
  • Prepared drafts of forms, letters and agreements for legal staff use.
  • Helped with intake of new clients and materials by setting up files and documenting important information.
  • Generated pleadings and other legal documents for review by attorneys and paralegals.
  • Scheduled and coordinated meetings between legal teams and clients.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Diligently edited legal correspondence for grammar and spelling.
  • Developed and maintained positive relationships with clients and colleagues.
  • Filed documents with courts on behalf of attorney.
  • Completed data entry of legal documents into electronic filing systems.
  • Produced and filed various legal documents and electronically preserved updated case record system.
  • Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
  • Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
  • Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
  • Created and printed legal documents for attorneys to review.
  • Assisted with preparation of trial materials and documents.

Paraprofessional

Doerun Elementary School
09.2012 - 05.2019
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Reported on student progress, behavior, and social skills to parents.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Supported teacher in development of individual learning strategies.
  • Offered student support through special accommodations, extra assistance, and assessments.
  • Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
  • Collaborated with teacher to create customized classroom environment integral to students' needs.
  • Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
  • Maintained positive attitude and affirmatively communicated with each student.
  • Interacted physically and verbally with students throughout each day.
  • Established professional relationships with parents and other teachers to increase rapport and support.
  • Understood and acclimated to teacher's routine to provide classroom coverage.
  • Communicated with teachers and other district personnel to assist in evaluating progress and implementing IEP objectives.
  • Responded to emergency situations to resolve immediate safety concerns or direct appropriate personnel for resolution.
  • Assisted with communication methods to keep parents informed about child's development and behavioral issues.
  • Maintained classroom equipment and work area to promote safe learning environment and meet mandated requirements.

Dispatcher

Colquitt County
12.2008 - 09.2012
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Read system maps and caller information, and documented details in system.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Directed responders using assigned mapping systems for timely emergency attendance.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Followed established protocols for professional handling of emergency situations.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Provided on-the-job training and coaching to develop new dispatchers.
  • Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
  • Assisted callers in emergency situations with appropriate information and support.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.

Education

Associate of Arts - Business Administration And Management

Abraham Baldwin Agricultural College
Tifton, GA
08-2007

High School Diploma -

Pike County High School
Zebulon, GA
05-2005

Skills

File management

  • Memo preparation
  • Notary public
  • Scheduling
  • Case management support
  • Document control
  • Legal document preparation
  • Bookkeeping
  • Legal compliance
  • Document preparation
  • Document editing
  • Supervising staff
  • Microsoft office
  • Organizational efficiency
  • Office management
  • Administrative support

Timeline

Administrative Assistant

Prosecuting Attorneys Council of Georgia
05.2019 - Current

Paraprofessional

Doerun Elementary School
09.2012 - 05.2019

Dispatcher

Colquitt County
12.2008 - 09.2012

Associate of Arts - Business Administration And Management

Abraham Baldwin Agricultural College

High School Diploma -

Pike County High School

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Lauren Crosby