Lauren Daniels
Conyers,GA
Summary
Accomplished Customer Service Representative with over 7 years of expertise with the ability to learn new processes and skills quickly. Excellent presentation, verbal, written, and interpersonal communication skills to effectively interact with senior management, internal, and external business contacts. Skilled in collaborative approach and relationship management
Overview
7
7
years of professional experience
Work History
HR Coordinator
Lowes Home Improvement Stores
Atlanta, Ga
06.2024 - Current
- Managed employee onboarding, facilitating training sessions and orientation programs for new hires.
- Developed and maintained HR databases, enhancing data accuracy and accessibility for reporting purposes.
- Assisted in payroll processing, ensuring accurate compensation for all employees based on hours worked and applicable deductions.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Coordinated recruitment processes, including job postings and candidate screening.
HR SERVICE CENTER REPRESENTATIVE
Lowes Home Improvement Stores
Atlanta, GA
01.2023 - 06.2024
- Provide exceptional customer service to Lowe's associates and managers
- Process transaction request via call, fax, mail, or email
- Handle incoming calls, identify, and document issues, process the necessary transaction, or escalate the issue for further research and resolution
- Assist managers and associates with pay, loans, and any other HR related matters
- Collaborated with team members to maintain organized merchandise displays and inventory accuracy.
HDMS CUSTOMER SERVICE REPRESENTATIVE
Lowes Home Improvement Stores
Atlanta, GA
02.2022 - 01.2023
- Interacted with customers daily in a professional manner while building quotes and closing transactions
- Provided quality professional customer service that consistently met or exceeded company standards of excellence and customer service
- Analyzed customer feedback to resolve customer conflicts
CUSTOMER SERVICE REPRESENTATIVE
American Credit Acceptance
Forest Park, GA
01.2021 - 09.2022
- Kept records of customer interactions and transactions
- Determined charges for services requested to collect deposits, payments, or arrange for billing
- Reviewed insurance policy terms to determine whether a particular loss will be covered by insurance
- Checked to ensure the appropriate changes were made to resolve customers' problems
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
CALL CENTER CUSTOMER SERVICE REPRESENTATIVE
Lowes Improvement Stores
Atlanta, GA
09.2019 - 02.2021
- Processed life event changes, demographic updates, de-enrollment requests, and special enrollment periods as requested
- Tracked and documented all inquiries using the applicable systems
- Created cases when further action was needed
- Assisted customers with order tracking and returns, enhancing overall satisfaction.
- Managed high call volumes while maintaining service quality standards.
Education
High School Diploma -
Salem High School
Conyers, GA05-2019
Skills
- HR policies and procedures
- Payroll processing
- Data entry and reporting
- Employee Relations
- Confidentiality & Compliance
- Communication & Problem Solving
Timeline
HR Coordinator
Lowes Home Improvement Stores
06.2024 - Current
HR SERVICE CENTER REPRESENTATIVE
Lowes Home Improvement Stores
01.2023 - 06.2024
HDMS CUSTOMER SERVICE REPRESENTATIVE
Lowes Home Improvement Stores
02.2022 - 01.2023
CUSTOMER SERVICE REPRESENTATIVE
American Credit Acceptance
01.2021 - 09.2022
CALL CENTER CUSTOMER SERVICE REPRESENTATIVE
Lowes Improvement Stores
09.2019 - 02.2021
High School Diploma -
Salem High School