Lauren Dunlap
Cumming
Summary
Adaptable professional with experience in team leadership and customer service. Skilled in navigating high-stress environments while ensuring customer satisfaction. Eager to leverage strong time management and effective delegation skills to drive team success.
Overview
3
3
years of professional experience
Work History
Shift Leader
Nothing Bundt Cakes
Cumming, GA
07.2024 - Current
- Learned how to navigate difficult situations, ensuring the customer leaves happy and satisfied
- Hired capable and quickly trained new employees to be self sufficient and perform to the corporate standard
- Oversaw daily cash and card transactions, making the cash deposit each night
- Ensured the workplace was a clean environment, while maintaining the proper safety protocols
- Took on extra shifts and covered others during the holidays and other busy seasons
Head Intern
Innovation Studios
Cumming, GA
08.2023 - 05.2025
- Effectively communicated with customers on proper color and design choice in regards to what we are able to provide
- Experience with large industrial machinery; roll-to-roll printer (Mimaki UCJV300-75), flatbed (Mimaki JFX600-2531), paper copier (Xerox C9070), garment printer (Brother GTXpro), etc.
- Made sure all chemicals and inks were properly labeled and stored/disposed in the proper manner
- Graphic Design and Adobe certification
Front of House Employee
Chick-fil-A
Cumming, GA
08.2023 - 03.2024
- Handled customer inquiries and resolved issues promptly to enhance satisfaction
- Successfully navigated a high stress work environment, while keeping up with the corporate standard
- Quickly and effectively took customer orders in persona dn over the phone
- Provided a clean and fully stocked station wherever positioned
Education
High School Diploma -
Alliance Academy For Innovation
Cumming, GABachelor of Science - English Education
University of North Georgia
Gainesville, GA05-2029
Skills
- Effective delegation
- Team leadership
- Time management
- Cheerful and positive attitude
- Very flexible schedule
- Fast learner
Timeline
Shift Leader
Nothing Bundt Cakes
07.2024 - Current
Head Intern
Innovation Studios
08.2023 - 05.2025
Front of House Employee
Chick-fil-A
08.2023 - 03.2024
High School Diploma -
Alliance Academy For Innovation
Bachelor of Science - English Education
University of North Georgia