Lauren Dutton
Nelson
Summary
Talented Shift Manager driven to keep costs under control, employees working hard and customers satisfied. Highly professional and results-focused professional with excellent problem-solving and decision-making skills.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
Work History
Shift Manager
Checkers Restaurant
Hiram
09.2025 - Current
- Supervised daily operations and ensured compliance with health and safety standards.
- Managed staff schedules and coordinated shift assignments for optimal coverage.
- Trained new employees on customer service and food preparation protocols.
- Assisted in maintaining inventory levels and ordering supplies as needed.
- Resolved customer complaints promptly to enhance guest satisfaction.
- Implemented cash handling procedures during shifts to ensure accuracy.
- Helped employees accomplish tasks during peak periods.
- Coached employees on interactions with customers to drive exceptional service.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
Shift Leader
Hooters Restaurant
Kennesaw
01.2010 - 01.2018
- Trained and mentored new staff on customer service techniques and menu knowledge.
- Enforced safety protocols to maintain a clean and safe work environment.
- Facilitated training for new employees on shift operations.
Education
Certified Medical Assistant (CMA) - Medical Assisting
Fortis College
Atlanta, CA 01.2012 - 01.2014
Skills
- Operations management
- Inventory control
- Cash handling
- Staff training
- Customer service
- Safety compliance
- Interpersonal skills
- Customer service focus
- Energetic and enthusiastic
- Punctual and reliable
- Conflict resolution
Timeline
Shift Manager
Checkers Restaurant
09.2025 - Current
Certified Medical Assistant (CMA) - Medical Assisting
Fortis College
01.2012 - 01.2014
Shift Leader
Hooters Restaurant
01.2010 - 01.2018