Lauren Eschbach
Cleveland,GA
Summary
Develops and maintains effective relationships to foster trust and influence key staff development decisions. Delivers results under difficult conditions and demonstrates balanced judgment. Possesses strong organizational skills to manage, assess and review human resources activities.
Overview
8
8
years of professional experience
Work History
Sales Representative
Empire Distributors
01.2023 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Streamlined sales processes by identifying inefficiencies and implementing improvements for enhanced productivity.
Sales Representative
Northeast Sales and Distribution
01.2022 - 01.2023
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Trained and mentored new sales representatives.
- Established, developed, and maintained positive business and customer relations with strong written and verbal skills
- Attention to detail and remain flexible in a high-pressure work environment
- Analyzed sales data from designated territory to create sales strategy to meet quotas in timely manner
- Demonstrated superior decision-making in a professional manner
- Provide knowledge and support to managers and work closely with senior leadership
- Advanced skills in Microsoft Outlook, Teams, Excel, PowerPoint, Word, and similar programs.
Flight Attendant
R.O.P. Aviation Inc.
04.2019 - 01.2021
- · Confidentiality for high-profile customers.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
- Responsible for the logistics of the safety and operations on the G550/G650.
- · Responsible for scheduling flights, transportation, meetings, and training for crew members.
- · Accountable for recording flight data to report to managers to improve quality in operations.
Flight Attendant-Contract
M&M Aviation and Meridian Air
10.2018 - 04.2019
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs.
- Safety and operations on the Global XRS, Falcon 2000, and G450/G5
- Confidentiality for high-profile customers
Cabin Safety Attendant
Jet Aviation, Vista Jet Account
11.2017 - 10.2018
- Completed prestigious VIP customer service training in Europe.
- Represented the leading Global business aviation company with exceptional standards of quality, style, and service.
- Safety and operations on the Global 5000/6000 and Challenger 350
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
Inflight Crewmember
JetBlue
02.2016 - 11.2017
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Reviewed and analyzed various aircraft food, beverage, and manifest related documents, forms and materials submitted for adequacy, completeness, accuracy of information, and conformity to established procedures and requirements
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Responsible for emergency equipment and operations of Airbus 320/321 and Embraer 190
Education
Master of Business Administration - Human Resources
Embry-Riddle Aeronautical University
Worldwide12.2023
Bachelor of Science - Aviation Communication
Embry-Riddle Aeronautical University
Daytona Beach, FL05.2015
Skills
- Team Building
- Problem Solving
- Decision Making
- Talent Management
- Training and Development
training
- Social Media Marketing: Social Media CRM- Linkedin Certificate
- Crew Resource Management Training
- American Heart Association- First Aid & CPR AED
- Survival Systems USA- Emergency Duties
Timeline
Sales Representative
Empire Distributors
01.2023 - Current
Sales Representative
Northeast Sales and Distribution
01.2022 - 01.2023
Flight Attendant
R.O.P. Aviation Inc.
04.2019 - 01.2021
Flight Attendant-Contract
M&M Aviation and Meridian Air
10.2018 - 04.2019
Cabin Safety Attendant
Jet Aviation, Vista Jet Account
11.2017 - 10.2018
Inflight Crewmember
JetBlue
02.2016 - 11.2017
Master of Business Administration - Human Resources
Embry-Riddle Aeronautical University
Bachelor of Science - Aviation Communication
Embry-Riddle Aeronautical University
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