Lauren Finley
Covington
Summary
Results-oriented professional with significant expertise in customer service. Demonstrated success in high-pressure environments while ensuring precision and accuracy. Established history of enhancing customer satisfaction and loyalty through effective communication and problem-solving. Dedicated to continuous learning and adaptation to industry advancements for optimal client solutions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bartender
Amici Italian Cafe
Covington
12.2023 - Current
- Maintained cleanliness and organization of bar area and equipment.
- Collaborated with kitchen staff to ensure timely food and drink service.
- Trained new bartenders on drink preparation and customer interaction techniques.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Resolved customer complaints in a professional manner.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Bartender
Social Goat Tavern
Covington
03.2020 - 12.2023
- Mixed cocktails based on established recipes and customer preferences.
- Maintained cleanliness and organization of bar area and equipment.
- Delivered exceptional customer service in a high-volume setting.
- Trained new bartenders on drink preparation and effective customer interaction.
- Handled cash transactions accurately and processed payments efficiently.
- Created innovative drink specials to enhance tavern's menu offerings.
- Executed opening and closing duties, including restocking supplies.
Child Care
Ola Academy
07.2018 - 06.2019
- Supervised and monitored safety of children across various age groups.
- Developed lesson plans to enhance learning experiences.
- Prepared meals and snacks to meet dietary needs.
- Communicated effectively with parents regarding child progress and concerns.
- Administered first aid in emergency situations.
- Opened and closed classrooms, ensuring a secure environment.
- Changed diapers promptly while maintaining hygiene standards.
- Adapted to fast-paced environment, managing multiple tasks efficiently.
Front Desk
Atlanta Heart Associates
11.2016 - 06.2018
- Managed multiple phone lines to ensure efficient communication and support.
- Checked patients in and out, ensuring accurate appointment and payment processing.
- Scheduled standard and testing appointments to optimize patient flow.
- Validated insurance information to expedite service and minimize delays.
- Addressed patients' needs promptly to enhance overall experience.
- Utilized computer systems effectively for record-keeping and appointment management.
- Coordinated with other doctors' offices for medical records retrieval and appointment scheduling.
- Delivered exceptional customer service to foster positive relationships.
Shift Leader
Johnnys New Your Style Pizza
05.2016 - 10.2016
- Shift leader.
- Supervising employees.
- Writing employee schedules.
- Handling cash, TRADEBANK and card transactions.
- Collecting and submitting daily deposits.
- Answering multiple phone lines.
- Counting cash drawers and money.
- Running register and computer system.
Sales Position
Southern Sun Tanning
01.2015 - 08.2015
- Demonstrated strong multitasking abilities in fast-paced environments.
- Utilized advanced computer skills for efficient task execution.
- Exhibited effective people skills to build rapport with customers.
- Managed multiple phone lines to ensure prompt service.
- Processed cash and card transactions accurately and efficiently.
- Sold products while providing exceptional customer service.
- Conducted cash drawer counts to maintain financial accuracy.
Cashier Position
Chick-Fil-A
07.2014 - 01.2015
- Gained cash register experience to efficiently process transactions.
- Acquired new skills in handling cash and card payments.
- Utilized computer system for accurate transaction tracking.
- Counted money daily to ensure balance and accuracy.
- Provided exceptional customer service, resolving inquiries and issues promptly.
Education
High School Diploma -
Ola High School
McDonough, GA07-2016
Skills
- Leadership and team collaboration
- Sales and customer service
- Interpersonal communication
- Problem solving and adaptability
- Employee training and development
- POS operation and front desk management
- Time management and organization
- Computer proficiency
- Cocktail preparation
- Calendar management
- Telephone etiquette
References
Available upon request.
Certification
Cosmetology License
Timeline
Bartender
Amici Italian Cafe
12.2023 - Current
Bartender
Social Goat Tavern
03.2020 - 12.2023
Child Care
Ola Academy
07.2018 - 06.2019
Front Desk
Atlanta Heart Associates
11.2016 - 06.2018
Shift Leader
Johnnys New Your Style Pizza
05.2016 - 10.2016
Sales Position
Southern Sun Tanning
01.2015 - 08.2015
Cashier Position
Chick-Fil-A
07.2014 - 01.2015
High School Diploma -
Ola High School