Lauren Gibson
Woodstock
Summary
Dynamic professional with a proven track record at Credit Union of Georgia, excelling in customer service and team leadership. Adept at creative problem-solving and policy adherence, I effectively supervised tellers to enhance member experiences while ensuring compliance. Recognized for maintaining high standards and fostering strong relationships with clients and vendors.
Overview
22
22
years of professional experience
Work History
Head Teller
Credit Union of Georgia
10.2022 - Current
- Provide exceptional customer service to members.
- Order and maintain an adequate level of cash to meet the branch demands.
- Ensure compliance with banking regulations, security procedures, and our brand standards.
- Supervise and motivate tellers to provide members with an exceptional customer service experience.
Barista
Starbucks
03.2021 - 09.2022
- Greeted and assisted customers, showcasing strong interpersonal and communication skills.
- Accurately handled financial transactions with a keen eye for detail.
- Maintained adherence to health codes and handled challenging situations effectively.
Project Manager
Exhibit Expressions
02.2003 - 03.2007
- Monitored project progress, ensuring timely completion and client satisfaction.
- Managed project costs and maintained relationships with both vendors and customers.
- Coordinated, supervised, and completed special projects, showcasing leadership and organizational abilities.
Education
Bachelor of Arts - History
Kennesaw State University
Kennesaw, GA03.1997
Skills
- Creative problem-solving
- Policy adherence
- Exercising discretion
- Team leadership
- Adaptability
- Customer service skills
Timeline
Head Teller
Credit Union of Georgia
10.2022 - Current
Barista
Starbucks
03.2021 - 09.2022
Project Manager
Exhibit Expressions
02.2003 - 03.2007
Bachelor of Arts - History
Kennesaw State University
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