Lauren Kicklighter
Odum
Summary
Dedicated Child Protective Services Investigator with a strong background in child welfare, case management, and client advocacy. Experienced in conducting investigations, managing complex caseloads, and collaborating with multidisciplinary teams to ensure child safety and family stability. Proven leadership skills with a history of training, mentoring, and supporting staff. Holds a Bachelor’s degree in Psychology with a concentration in Addiction.
Overview
13
13
years of professional experience
Work History
Child Protective Services Investigator
Department of Family and Children Services – Wayne County, GA
05.2024 - Current
- - Lead CPS investigations into allegations of child abuse and neglect, ensuring compliance with state and federal policies.
- - Mentor and support new investigators, providing guidance on casework, documentation, and safety planning.
- - Coordinate with law enforcement, schools, and medical professionals to secure child safety and well-being.
- - Prepare clear, detailed investigative reports for court hearings and agency use.
Economic Support Specialist II
Department of Family and Children Services – Pierce County, GA
01.2022 - 05.2024
- - Managed an ABD (Aged, Blind, and Disabled) caseload, ensuring accurate benefit determinations.
- - Conducted interviews to assess client eligibility and resolve discrepancies.
- - Answered client inquiries, maintaining a high level of professionalism and confidentiality.
- - Completed advanced ABD and Food Stamp Program training to improve service delivery.
Area Manager
The Wireless Company – Brunswick, GA
05.2013 - 01.2022
- - Supervised multiple retail locations, overseeing sales, staffing, and operations.
- - Trained and motivated staff to meet performance and customer service goals.
- - Managed inventory, financial transactions, and promotional programs.
- - Delivered consistent customer satisfaction through product knowledge and personalized solutions.
Resort Reservation Specialist
Disney – Orlando, FL
12.2012 - 05.2013
- - Assisted guests with resort reservations, vacation packages, and special accommodations.
- - Resolved guest concerns with professionalism and efficiency, maintaining Disney’s high service standards.
- - Promoted add-on services including car rentals, airline reservations, and theme park tickets.
Education
Bachelor of Science - Psychology (Concentration in Addiction)
Southern New Hampshire University
Hooksett, NH12-2023
Skills
- Child Protective Services Investigations
- Case Management & Client Advocacy
- Crisis Intervention & Conflict Resolution
- Staff Mentorship & Training
- Interagency Collaboration (Law Enforcement, Schools, Courts)
- Confidential Record Management
- Customer Relations & Communication
- Supervisory skills
- Courtroom testimony
- Legal compliance
Timeline
Child Protective Services Investigator
Department of Family and Children Services – Wayne County, GA
05.2024 - Current
Economic Support Specialist II
Department of Family and Children Services – Pierce County, GA
01.2022 - 05.2024
Area Manager
The Wireless Company – Brunswick, GA
05.2013 - 01.2022
Resort Reservation Specialist
Disney – Orlando, FL
12.2012 - 05.2013
Bachelor of Science - Psychology (Concentration in Addiction)
Southern New Hampshire University
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