Summary
Overview
Work History
Education
Skills
Timeline
Generic

LAUREN SLAPPY

Stone Mountain

Summary

Dynamic, motivated, solution-focused professional with a highly energetic personality and a proven record of mitigating technical issues from concept to completion. I have a knack for travel, learning, and meeting new people.

Overview

8
8
years of professional experience

Work History

Senior Assistant Customer Support

Gainwell Technologies
Tucker
10.2023 - Current
  • Drafted reports summarizing customer interactions and feedback.
  • Ensured compliance with applicable policies and regulations concerning information security.
  • Utilized risk management techniques to maintain integrity.

Customer Service Sales Specialist

Lowes Home Improvement
Atlanta
09.2020 - 08.2023
  • Delivers excellent customer service to high-end businesses, assist and resolve client’s issues using CRM software and POS system.
  • Troubleshoots and updates peripheral devices.
  • Provides technical support to users by researching and answering questions, and troubleshooting problems.

Parts Specialist

O'Reilly Auto Parts
Atlanta
05.2017 - 08.2020
  • Purchased equipment parts or supplies to maintain company stock levels while monitoring verified deliveries
  • Maintained system documentation of requisitions and inventory records
  • Adhered to quality inspection protocols to ensure customer satisfaction
  • Identifies sales opportunities and manages quota through promotional strategies

Education

Associate of Arts - Information Technology Cybersecurity

Strayer University
Atlanta, GA
03-2025

Skills

  • System and Network Administration
  • Hardware and Software Configuration
  • Network Protocols, LAN/WAN, IP Configuration
  • Operating Systems
  • Network Security
  • Troubleshoot, cabling, VOIP
  • Windows 10, Microsoft Office, MS Azure, Linux OS, Python 39, Cisco, SQL, Project Management
  • Security protocols
  • Incident response
  • Effective communication
  • Problem solving

Timeline

Senior Assistant Customer Support

Gainwell Technologies
10.2023 - Current

Customer Service Sales Specialist

Lowes Home Improvement
09.2020 - 08.2023

Parts Specialist

O'Reilly Auto Parts
05.2017 - 08.2020

Associate of Arts - Information Technology Cybersecurity

Strayer University
LAUREN SLAPPY