Dynamic, motivated, solution-focused professional with a highly energetic personality and a proven record of mitigating technical issues from concept to completion. I have a knack for travel, learning, and meeting new people.
Overview
8
8
years of professional experience
Work History
Senior Assistant Customer Support
Gainwell Technologies
Tucker
10.2023 - Current
Drafted reports summarizing customer interactions and feedback.
Ensured compliance with applicable policies and regulations concerning information security.
Utilized risk management techniques to maintain integrity.
Customer Service Sales Specialist
Lowes Home Improvement
Atlanta
09.2020 - 08.2023
Delivers excellent customer service to high-end businesses, assist and resolve client’s issues using CRM software and POS system.
Troubleshoots and updates peripheral devices.
Provides technical support to users by researching and answering questions, and troubleshooting problems.
Parts Specialist
O'Reilly Auto Parts
Atlanta
05.2017 - 08.2020
Purchased equipment parts or supplies to maintain company stock levels while monitoring verified deliveries
Maintained system documentation of requisitions and inventory records
Adhered to quality inspection protocols to ensure customer satisfaction
Identifies sales opportunities and manages quota through promotional strategies
Education
Associate of Arts - Information Technology Cybersecurity
Strayer University
Atlanta, GA
03-2025
Skills
System and Network Administration
Hardware and Software Configuration
Network Protocols, LAN/WAN, IP Configuration
Operating Systems
Network Security
Troubleshoot, cabling, VOIP
Windows 10, Microsoft Office, MS Azure, Linux OS, Python 39, Cisco, SQL, Project Management
Security protocols
Incident response
Effective communication
Problem solving
Timeline
Senior Assistant Customer Support
Gainwell Technologies
10.2023 - Current
Customer Service Sales Specialist
Lowes Home Improvement
09.2020 - 08.2023
Parts Specialist
O'Reilly Auto Parts
05.2017 - 08.2020
Associate of Arts - Information Technology Cybersecurity