Lauren Song
Buford
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
3
3
years of professional experience
Work History
Cashier
Home Depot
Buford
05.2025 - Current
- Assisted customers with product inquiries and purchasing decisions.
- Collaborated with team members to ensure smooth store operations.
- Trained new cashiers on register systems and customer service techniques.
- Engaged with customers to promote loyalty programs and store promotions.
- Maintained organized and clean checkout area for customer convenience.
- Handled cash, credit, and gift card transactions accurately.
Certified Medical Assistant
Northeast Georgia Health System
Buford
07.2024 - 04.2025
- Prepared patients for examinations and assisted with medical procedures.
- Managed patient records using electronic health record systems efficiently.
- Scheduled appointments and coordinated patient flow in busy clinic settings.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Collected urine samples from patients for drug screens or pregnancy tests when necessary.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Conducted routine lab tests and prepared specimens for analysis accurately.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Educated patients about medications, procedures and physician's instructions.
- Prepared blood collection equipment and ensured cleanliness of work area.
- Collected blood samples from patients using proper techniques and safety protocols.
- Assisted patients in understanding the blood draw process to ease anxiety.
- Performed quality control checks on equipment and adhered to safety standards consistently.
- Trained new staff on phlebotomy techniques and best practices for patient interaction.
- Educated patients on aftercare following blood collection procedures for optimal recovery.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Processed samples accurately and efficiently.
- Prepared and packaged specimens for courier transport.
- Monitored inventory levels of supplies used in phlebotomy services.
- Verified collection orders and communicated discrepancies to nurses.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
Front of House
Panda Express
Buford
06.2024 - 12.2024
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Assisted in maintaining cleanliness and organization of dining area and tables.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Managed cash register operations, processing payments accurately and efficiently.
- Resolved customer complaints and concerns with professionalism and care.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Checked food before serving it to customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Addressed complaints to kitchen staff and served replacement items.
- Stocked service areas with supplies during slow periods.
- Took orders from customers accurately and in a timely manner.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Volunteer
Sugar Hill Animal Hospital
Sugar Hill
08.2022 - 05.2023
- Assisted veterinary staff with animal examinations and treatments.
- Maintained cleanliness and organization in treatment and waiting areas.
- Provided care for animals, including feeding, grooming, and exercising.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Provided guidance and support to fellow volunteers during their shifts.
- Conducted routine laboratory tests, including blood work and urinalysis, for diagnostic purposes.
- Managed inventory of supplies, ensuring availability of essential veterinary tools and medications.
- Provided compassionate handling and restraint of animals during examinations and treatments.
- Maintained cleanliness of exam rooms between appointments; stocked shelves with necessary supplies.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
Education
Georgia Institute of Cosmetology - Cosmetology
Georgia Institute of Cosmetology
Buford, GA 08.2025 - 10.2025
High School Diploma -
Mill Creek High School
Hoschton, GASkills
- Punctual
- Organization
- Communication
- Active Listening
- Multitasking
- Customer service
- Patient care
- Medical terminology
- Time management
- Team collaboration
- Inventory management
- Conflict resolution
- Safety protocols
- Documentation accuracy
- Money handling
- Product recommendations
- Written and verbal communication
- Identification checks
- Empathy and patience
- Data entry
- Gift card handling
- Order taking
- Work ethic and integrity
- POS system operations
Awards
- Pharmacy Technician license
- Basic Life Support Certification
Languages
- English, Fluent
- Spanish, Fluent
- Korean, Intermediate
Timeline
Georgia Institute of Cosmetology - Cosmetology
Georgia Institute of Cosmetology
08.2025 - 10.2025
Cashier
Home Depot
05.2025 - Current
Certified Medical Assistant
Northeast Georgia Health System
07.2024 - 04.2025
Front of House
Panda Express
06.2024 - 12.2024
Volunteer
Sugar Hill Animal Hospital
08.2022 - 05.2023
High School Diploma -
Mill Creek High School