LAUREN STEWART
Cumming
Summary
Customer-focused and growth-driven leader with 5+ years of managing experience. Skilled in delivering organized, consistent service in fast-paced environments. Recognized for strong communication skills, integrity, and the ability to build positive customer relationships while improving operational efficiency. Committed to giving exceptional service and creating welcoming environments where customers feel valued.
Overview
7
7
years of professional experience
Work History
Assistant General Manager
Chestatee Golf Club
05.2019 - Current
- Manage daily operations supporting 100+ customer interactions per day, ensuring efficient service flow, timely issue resolution, and a positive customer experience.
- Scheduling, staffing, and team coordination for up to 40 employees across multiple service areas to improve efficiency and coverage.
- Maintaining accurate administrative and financial documentation including payroll, invoicing, deposits, reporting, and QuickBooks entries for HOA accounts.
- Implementing new reporting processes to support operational planning, service tracking, and improved communication across departments.
- Oversees inventory ordering, stock management, and monthly audits, reducing waste and ensuring product availability.
- Serving as the primary escalation point for customer concerns, delivering professional resolutions, clear communication, and follow-through.
Education
Bachelor of Business Administration (BBA) -
University of North Georgia
05.2024
High School Diploma - undefined
Forsyth Central High School
05.2019
Skills
- Operations & Inventory Management
- Customer Service & Experience
- Scheduling & Planning
- Record Keeping
- Conflict Resolution
- Critical Thinking
- Effective Communication
- Flexibility & Adaptivity
Timeline
Assistant General Manager
Chestatee Golf Club
05.2019 - Current
High School Diploma - undefined
Forsyth Central High School
Bachelor of Business Administration (BBA) -
University of North Georgia