Lauren Tompkins
Fort Oglethorpe,GA
Summary
Dedicated Patient Care Technician with experience at CommonSpirit Health, skilled in vital signs monitoring and patient advocacy. Proven ability to maintain safety protocols while delivering compassionate care. Recognized for effectively facilitating communication and resolving patient concerns, ensuring a positive healthcare experience. CPR certified and adept in using Epic for patient services.
Overview
4
4
years of professional experience
Work History
Patient Care Technician
CommonSpirit Health
11.2024 - Current
- Assisted with feeding and monitored intake
- Assisted in transferring patients
- Maintained clean and safe environment
- Assisted with daily living actives
- Monitored and recorded vital signs
- Recording electrocardiograms(EKG)
- Assist with resuscitation efforts.
ER Patient Access Rep.
Conifer Healthcare Solutions
12.2023 - 01.2025
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Facilitated communication between patients and various departments and staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Verified patient insurance eligibility and entered patient information into system.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
Patient Service Representative
Erlanger Health System
08.2023 - 12.2023
- Used Epic to schedule appointments.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Weighed patient need, provider availability, and insurance coverage to determine optimal scheduling.
- Facilitated referrals to other healthcare providers and resources to bridge service gaps.
Front Desk Supervisor
Windsor Hotel
11.2021 - 05.2023
- Collected room deposits, fees, and payments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
Education
No Degree - Nursing
Georgia Northwestern Technical College
Rome, GA05-2028
No Degree - CNA
NHC CNA CLASS
Chattanooga, TN09-2025
Worth County High School
Sylvester, GA06-2021
Skills
- Infection prevention
- Vital signs monitoring
- Patient advocacy
- Safety protocols
- CPR certification
- Patient services
- Active listening
- Epic
- leadership
Timeline
Patient Care Technician
CommonSpirit Health
11.2024 - Current
ER Patient Access Rep.
Conifer Healthcare Solutions
12.2023 - 01.2025
Patient Service Representative
Erlanger Health System
08.2023 - 12.2023
Front Desk Supervisor
Windsor Hotel
11.2021 - 05.2023
No Degree - Nursing
Georgia Northwestern Technical College
No Degree - CNA
NHC CNA CLASS
Worth County High School
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