LAUREN BROOKE LEE
Sylvester
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Universal Banker
South Georgia Banking Company
09.2023 - Current
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Provided exceptional service through accurate and efficient management of teller line duties while maintaining strict confidentiality standards.
- Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
- Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
- Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
Waitress
Ed's Truckstop
05.2019 - 04.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Front Office Coordinator
Poulan Diesel
12.2017 - 04.2019
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
- Managed inventory of office supplies, ensuring adequate stock levels were maintained for efficient daily operations.
- Maintained a clean, organized, and welcoming reception area to create a positive first impression for patients.
Lead Teacher
Miss Georgee's Play-Kare
04.2016 - 12.2017
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Worked one-on-one with students and student teachers to increase overall classroom success.
- Helped students explore concepts with engaging, learning-focused activities.
Education
Associate of Education -
Southern Regional Technical College
Tifton, Ga08.2021
High School Diploma -
Lowndes High School
Valdosta, GA05.2014
Skills
- Highly dependable
- Teamwork
- Patience
- Imaginative Thinking
- Organization
- Communication
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Complaint handling
Timeline
Universal Banker
South Georgia Banking Company
09.2023 - Current
Waitress
Ed's Truckstop
05.2019 - 04.2021
Front Office Coordinator
Poulan Diesel
12.2017 - 04.2019
Lead Teacher
Miss Georgee's Play-Kare
04.2016 - 12.2017
High School Diploma -
Lowndes High School
Associate of Education -
Southern Regional Technical College
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