Laurine Bryant Tetteh
Accra
Summary
Self-motivated sales and communications graduate with a passion for high-quality customer service. 3+ years of experience in sales and marketing with extensive building and maintaining prospects. Bringing forth broad sales knowledge coupled with digital analytical knowledge and experience. Proven track record of building fruitful relationship and exceeding quota expectations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Digital Marketing Executive (part-time)
Hisense Ghana
01.2020 - Current
- Optimized Hisense Ghana website exposure by analyzing search engine patterns to direct online placement of keywords or other content.
- Directed traffic growth strategies, SEO, content distribution, email marketing and trackbacks.
- Brainstormed content marketing strategies based around client's business goals, existing content and chosen key performance indicators.
- Utilized Google Analytics to set up, monitor and analyze content success and identify opportunities for content improvement.
- Developed digital marketing strategies by studying economic indicators, tracking changes in supply and demand, identifying customers and monitoring competition.
Sales Coordinator
Egle Motors Limited
08.2019 - Current
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Compiled client profiles and entered information into operating system.
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
- Employed closing sales techniques, upselling and customer loyalty incentives to boost sales.
- Achieved and sustained consistent revenue streams by regularly servicing accounts and connecting with customers to promote new products.
- Stayed updated on sales of electric vehicles as well as regular vehicles and maintained long-term relationships with clients, resulting in increased overall sales.
- Implemented updated CRM systems and social media marketing strategies to streamline sales processes and optimize communication.
- Streamlined training processes for orders, tracking, expense recording and sale protocols to increase employee productivity and enhance sales.
- Trained over ten new sales employees on processes and closely monitored work to optimize productivity.
Administrative Officer
Sun Electronics Limited
07.2019 - 06.2020
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Interpreted management directives to define and document administrative staff processes.
- Maintained CRM database with customer updates and report generation.
- Produced highly accurate internal and external letters and memoranda.
- Planned and executed events for employees and clients and managed vendor relations.
Office Assistant (National Service)
Hisense Ghana
07.2018 - 06.2019
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; weekend and holiday shifts.
- Improved operations through consistent hard work and dedication.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Used Microsoft Word and Excel to create documents and other communications
Broadcast Journalist Intern
Class Media Group
08.2017 - 10.2017
- Wrote news stories, developed leads and constructed headlines.
- Completed assigned pieces and developed independent stories.
- Established and maintained relationships with credible sources.
- Followed-up on leads for information regarding news and events.
- Collected data from various sources to determine facts and opinions and fashioned into cohesive story for television or radio broadcast.
- Fact-checked breaking news headlines by performing background research, contacting experts or witnesses and conferring with lawyers to comply with legal boundaries for sensitive stories.
IT Intern
Camberwell International School
06.2016 - 08.2016
- Assisted IT team members by crafting project research material for implementation.
- Assisted classroom teacher with grading projects, homework and assignments.
- Served as mentor to students, answered questions, provided tutoring services and offered one-on-one lesson reviews.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Contributed to team-based IT projects by lending assessment and management services.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Tutored struggling students individually and in small groups to reinforce learning concepts through IT.
Education
Post Graduate Diploma - Business Administration And Management
GIMPA
Accra05.2024
Bachelor of Arts - Communication Studies
Central University
12.2018
High School Diploma -
Methodist Girls Senior High School
05.2014
Skills
- Flexibility
- Computer Proficiency
- Teamwork
- Efficient communication skills
- Analytical/Critical thinking
- Google Analytics
- Time management
- Marketing and advertising
Accomplishments
- Supervised team of 60 staff members.
- Used Odoo ERP, Acumatica ERP and Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved over 40 sales of high-end vehicles in a space of 2 years.
- Factored Digital marketing/advertisment (i.e Facebook, Youtube) heavily into company (Hisense Ghana / Egle Motors)
- Used Google Analytics to reach target audience & Google Business to interact with prospects on FAQ and concerns.
Certification
- Google Digital Marketing Training - online
Additional Information
Contact Information:
1. Mobile - 0540526161
2. Email - laurinebtetteh@gmail.com
Contact
Accra, GA 00000
Skills
- Acumatica ERP, Odoo ERP Software Proficiency
- MS Office
- Strong enthusiasm
Education
Mamfe, Ghana,Miotso, Ghana,Accra, Ghana
Timeline
Digital Marketing Executive (part-time)
Hisense Ghana
01.2020 - Current
Sales Coordinator
Egle Motors Limited
08.2019 - Current
Administrative Officer
Sun Electronics Limited
07.2019 - 06.2020
Office Assistant (National Service)
Hisense Ghana
07.2018 - 06.2019
Broadcast Journalist Intern
Class Media Group
08.2017 - 10.2017
IT Intern
Camberwell International School
06.2016 - 08.2016
Bachelor of Arts - Communication Studies
Central University
High School Diploma -
Methodist Girls Senior High School
Post Graduate Diploma - Business Administration And Management
GIMPA
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