Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laurna Hennessey

Cleveland

Summary

Dynamic manager with a proven track record at CosmoProf, excelling in team leadership and conflict resolution. Expert in performance management and staff development, fostering a collaborative environment that enhances productivity. Adept at implementing effective business strategies, ensuring regulatory compliance, and driving sales growth through exceptional customer relationship management.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

21
21
years of professional experience

Work History

Manager

CosmoProf
11.2011 - Current
  • Facilitated a professional and orderly environment for employees and guests.
  • Facilitated conflict resolution among team members by understanding concerns and reaching mutual agreements.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Trained team members in multiple roles to enhance flexibility.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Improved marketing to attract new customers and promote business.
  • Established team priorities, maintained schedules and monitored performance.

Instructor

Rob Roy Academy
03.2004 - 11.2011
  • Boosted team productivity by providing consistent mentorship.
  • Implemented educational resources to facilitate effective learning.
  • Monitored student progress, regularly engaging with those facing challenges to uncover underlying issues.
  • Tested and evaluated students on materials presented in workshops and classes.
  • Created and developed lesson plans to meet students' academic needs.
  • Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
  • Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.

Education

Medical Esthetician - Esthetics

C. E. Hinds Institute
Woburn, MA

Advance Esthetics - Esthetics

Blaine Beauty Career School
Lowell, MA

Diploma - General Studies

Millbury High School
Millbury, MA
06.1987

Skills

  • Marketing
  • Team leadership
  • Work prioritization
  • Customer relationship management (CRM)
  • Customer service
  • Inventory management
  • Task delegation
  • Verbal and written communication
  • Relationship building
  • Staff training and development
  • Sales techniques

Timeline

Manager

CosmoProf
11.2011 - Current

Instructor

Rob Roy Academy
03.2004 - 11.2011

Medical Esthetician - Esthetics

C. E. Hinds Institute

Advance Esthetics - Esthetics

Blaine Beauty Career School

Diploma - General Studies

Millbury High School
Laurna Hennessey