Laveion Dillard
Riverdale,Ga
Summary
Business Associate supporting clients and serving as primary business contact. Excel in building relationships with clients, identifying new business opportunities, handling client communication and communicating business offerings to customers. Skilled leader during business meetings and making sales field visits. Strong business acumen, attention to detail, excellent communication and interpersonal skills. Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Deftly manages administrative functions while delivering thorough answers and solutions to foster exceptional customer experiences.
Overview
8
8
years of professional experience
Work History
Teacher's Assistant
New Kids On The Block In Home Daycare
06.2019 - Current
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Graded assignments and reported individual progress to teacher.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Assisted lead teachers with lesson plan creation and materials development .
- Supported student learning objectives through personalized and small group assistance.
- Worked with lead teacher to monitor class schedule and take attendance.
- Set up playroom and childcare areas for safety and cleanliness.
- Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
- Established positive relationships with parents to collaboratively promote the child's well-being.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Maintained daily records of children's activities, behaviors, meals, and naps.
Art Instructor
Canvas Colors Art Studio
05.2016 - Current
- Teach knowledge and skills in art, including drawing, painting, lettering, and art history
- Maintain professional competence through in-service education activities provided by the school and/or in self-selected professional growth activities
- Sourcing art supplies, preparing lessons, and providing developmentally appropriate instruction on art techniques.
- Collaborated with fellow instructors to develop a comprehensive art curriculum, resulting in increased student engagement.
- Enhanced student creativity by implementing diverse art techniques and mediums in lessons.
- Cultivated a safe and inclusive classroom environment where all students felt comfortable expressing themselves through art.
- Enhanced art studio reputation by consistently producing high-quality artwork and maintaining a professional environment.
- Attracted new clients through effective marketing strategies, leading to increased revenue and business growth.
- Developed strong relationships with local art community members, resulting in collaborative projects and events.
- Organized successful events such as gallery openings, artist talks, and charity fundraisers that enhanced the studio''s visibility within the community.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Prepared annual budgets with controls to prevent overages.
Shift Manager
Five Guy’s
04.2022 - 09.2023
- Supervising shifts and maintaining the highest standards in quality, service, and cleanliness with a constant focus on profitability
- Maintaining a cooperative and professional working relationship between management teams
- Primary responsibilities include operating cash registers, greeting customers, taking orders
- Solving problems / 100% customer service
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Assistant Manager
Wendy’s
06.2021 - 03.2022
- Scheduling employees, training new employees, and hiring new employees
- Maintaining a cooperative and professional working relationship between management teams
- Supervising employees, communicating with and helping customers, and carrying out directives given by the manager and the store owner.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Shift Manager
Hardee's Restaurant
09.2017 - 05.2021
- Supervising shifts and maintaining the highest standards in quality, service, and cleanliness with a constant focus on profitability
- Maintaining a cooperative and professional working relationship between management teams
- Controlling inventory to meet company standards.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Crew Member
King Donut’s
01.2016 - 08.2017
- Primary responsibilities include operating cash registers, greeting customers, taking food and drink orders
- Maintains cleanliness of workstation and restocking of supplies
- Assist bakers and complete transactions.
Education
High School Diploma -
Creekside High School
Fairburn, GA05.2018
Bachelor Degree - Business Administration
Atlanta Metropolitan State College
Atlanta , GA05.2022
Skills
- Excel programs, Microsoft Word, and PowerPoint]
- Networking: Communication skills, Active listening, nonverbal communication, positivity, and Customer service Numeracy skills, Teamwork, Organization and time management, and Leadership and team management
- Class Coordination
- Guest Inquiries
- Credit and Cash Transactions
- Order Taking
- Coaching and Mentoring
- Identification Checks
- Money Transfer Systems
- Calculator Usage
- Reading Comprehension
- Strategic Financial Planning
- Money Handling
- Financial Knowledge
- Credit Risk Evaluation
- Industry Research
Timeline
Shift Manager
Five Guy’s
04.2022 - 09.2023
Assistant Manager
Wendy’s
06.2021 - 03.2022
Teacher's Assistant
New Kids On The Block In Home Daycare
06.2019 - Current
Shift Manager
Hardee's Restaurant
09.2017 - 05.2021
Art Instructor
Canvas Colors Art Studio
05.2016 - Current
Crew Member
King Donut’s
01.2016 - 08.2017
High School Diploma -
Creekside High School
Bachelor Degree - Business Administration
Atlanta Metropolitan State College
Similar Profiles
Priyanka DharPriyanka Dhar
Assistant Teacher at Caring for Kids Non Profit Home DaycareAssistant Teacher at Caring for Kids Non Profit Home Daycare
Marilyn PerryMarilyn Perry
Owner at Self-employed/Kids Come First Family Home DaycareOwner at Self-employed/Kids Come First Family Home Daycare
Janika WebbJanika Webb
Early Childhood Educator at Kids R Kids DaycareEarly Childhood Educator at Kids R Kids Daycare