Lavelle Mason

1454 Willingham Dr, East Point, GA 30344. (687) 935-5000

• Responded to customer inquiries via telephone, providing accurate information and troubleshooting assistance.
• Established rapport with customers to deliver personalized service and enhance satisfaction.
• Investigated issues to identify root causes and implement effective resolution strategies.
• Utilized problem-solving skills to address customer concerns with professionalism and courtesy.
• Managed multiple tasks simultaneously, demonstrating adaptability in a fast-paced environment.
• Ensured compliance with corporate and regulatory policies on confidentiality and privacy standards.
• Monitored and adhered to traffic laws and safety regulations during all trips.

Website: http://www.wingz.com.

Main support number: +1 888-982-9716.

• Transported passengers to and from medical appointments, ensuring timely arrivals and departures.
• Performed routine vehicle inspections to ensure safety and reliability for all trips.
• Managed trip schedules to optimize routes and minimize delays for passengers.
• Provided assistance to passengers entering and exiting vehicles, ensuring their safety.
• Maintained accurate records of trips, including mileage, passenger information, and any incidents.
• Adhered to all traffic laws and safety regulations to protect passengers during transit.
• Communicated with passengers to confirm pick-up and drop-off locations, ensuring smooth transitions.
• Utilized GPS technology to navigate efficiently and avoid potential delays.
• Informed dispatch immediately of any mechanical malfunctions or accidents involving the vehicle.

www.uber.com 1-833-873-8237

• Coordinated ride requests to optimize driver availability and passenger satisfaction.
• Implemented training programs for new drivers, ensuring adherence to safety standards.
• Monitored safety compliance for drivers, addressing issues proactively to enhance passenger safety.
• Processed payments efficiently, ensuring accurate transactions and prompt driver payouts.
• Managed onboarding for new drivers, providing necessary resources and support for success.
• Engaged with customers to resolve concerns, reinforcing positive relationships and service satisfaction.
• Analyzed performance metrics to identify improvement areas for driver efficiency and service quality.
• Responded to feedback from passengers and drivers to enhance overall service experience.
• Utilized GPS navigation systems to ensure timely arrival at destinations.

(404) 492-4191

unarmed & armed

• Conducted regular security checks to ensure compliance with safety protocols.
• Assisted in the development and execution of emergency response plans.
• Managed access control to ensure only authorized personnel entered secure areas.
• Documented security incidents and prepared detailed reports for management.
• Assured compliance with fire safety regulations through regular inspections.
• Maintained communication with team members to coordinate security efforts effectively.
• Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
• Greeted staff, guests, vendors, contractors upon arrival at the facility entrance.
• Guarded restricted areas to prevent unauthorized entry.
• Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.

231 Peachtree St. NE, Suite 100,

Atlanta, GA 30303.

(866) 552-7536

• Conducted extensive research to support academic projects and presentations.
• Participated in study groups to enhance understanding of complex topics.
• Managed time effectively to balance coursework, extracurricular activities, and part-time work.
• Engaged with diverse student organizations to promote campus involvement and community.
• Developed effective study materials and resources to aid peers in exam preparation.
• Utilized digital tools for data management and academic tracking.
• Created informative content for campus newsletters and bulletins to keep students informed.
• Gave presentations on current topics relevant to the curriculum.
• Participated in a variety of campus events, such as career fairs, lectures, and workshops.
• Collaborated with peers to develop innovative solutions for educational challenges.

2500 Snapfinger Rd, Decatur, GA 30034.

locations.familydollar.com

(404) 907-1163

• Oversaw daily operations of store, including inventory, and supply restocking, cash-handling and assisting customers.
• Assisted customers, answered questions and resolved problems for stellar customer service.
• Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
• Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
• Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
• Analyzed inventory trends to guide product ordering and develop sales promotions to minimize overstock.
• Performed daily opening and closing duties such as counting cash drawers and reconciling tills.
• Managed stockroom operations including receiving shipments, organizing shelves, tracking inventory levels.