Lavennia Brown
Newnan
Summary
Developed key skills in collaborative and data-driven environment, ready to transition into new field. Expertise includes database management, data analysis, and problem-solving. Looking to apply these transferrable skills to drive success in new and challenging role.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Goodwill Store
04.2022 - 08.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Handle customer inquiries, resolve issues, and provide excellent support.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Transaction Coordinator
Keller Williams
06.2021 - 12.2022
- Utilized financial software to prepare consolidated financial statements.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Improved overall financial reporting by streamlining control processes and reporting structures.
Education
Database Management
Atlanta Technical College
Atlanta, GA05-2025
Certificate -
Chattahoochee Technical College
06.2023
Skills
- Complaint resolution
- Report preparation
- Sales expertise
- Administrative support
- Technical Support
- Critical thinking
- Computer proficiency
Timeline
Customer Service Representative
Goodwill Store
04.2022 - 08.2023
Transaction Coordinator
Keller Williams
06.2021 - 12.2022
Database Management
Atlanta Technical College
Certificate -
Chattahoochee Technical College
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