LaVonnice Elliott
Dallas
Summary
Dynamic professional with a proven track record as a Collections agent at Mann Bracken LLC, enhancing collections efficiency through strategic planning. Adept in problem-solving and customer service, I excel in multitasking and maintaining attention to detail, ensuring client satisfaction and effective communication in fast-paced environments.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Disabled
Homemaker
Hiram, GA
07.2009 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Collections Agent
Mann Bracken LLC
Marietta, GA
08.2005 - 07.2009
- Negotiated payment plans with clients to resolve outstanding debts effectively.
- Managed high-volume collections while ensuring compliance with regulations and company policies.
- Analyzed account histories to develop custom solutions for debt recovery efforts.
- Monitored key performance indicators to evaluate effectiveness of collection tactics and strategies.
Legal Assistant-skip Tracer
Fred Hanna & Assoc
08.2001 - 04.2008
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
Education
High School Diploma -
Redan High School
Stone Mountain, GA06-2001
Certificate - Medical
Everest College
Marietta, GASkills
- Customer service
- Problem-solving
- Time management
- Flexible and adaptable
- Multitasking Abilities
- Computer skills
- Problem resolution
- Verbal communication
Certification
Early Childhood Development
Medical assistant
References
Upon request
Timeline
Disabled
Homemaker
07.2009 - Current
Collections Agent
Mann Bracken LLC
08.2005 - 07.2009
Legal Assistant-skip Tracer
Fred Hanna & Assoc
08.2001 - 04.2008
High School Diploma -
Redan High School
Certificate - Medical
Everest College