LaWand Streeter
Atlanta
Summary
Dynamic Claims Adjuster with a proven track record at State Farm, skilled in liability assessment and conflict resolution. Expert in analyzing complex claims and mentoring peers, enhancing team collaboration and customer service. Recognized for implementing effective strategies that streamlined claims processing and reduced disputes, ensuring compliance with legal standards while delivering exceptional customer service.
Overview
9
9
years of professional experience
Work History
Claims Adjuster, Automobile and Casualty
State Farm
Atlanta, Georgia
01.2019 - Current
- Analyzed automobile and casualty claims, providing detailed assessments to clarify coverage and liability issues.
- Coordinated with policyholders to gather necessary documentation, streamlining the claims processing workflow.
- Analyzed incidents by engaging with involved individuals and scrutinizing police reports for comprehensive understanding.
- Managed claimant settlement discussions, focusing on equitable compensation consistent with policy guidelines.
- Developed mentorship program for junior adjusters, focusing on best practices in claims assessment and strategies for delivering exceptional customer service.
- Documented all claims thoroughly to ensure accessible information for future inquiries and audits.
- Conducted detailed negotiations with claimants, focusing on achieving amicable settlements and preventing legal proceedings.
Fraud Analyst
Bank of America
Newark, DE
03.2017 - 01.2019
- Analyzed high-risk transactions to identify potential fraudulent activities and mitigate risks
- implemented fraud prevention initiatives that reduced false positives in transaction monitoring systems
- Utilized data analytics tools to assess patterns in fraudulent behavior, driving informed decision-making processes.
- Conducted thorough investigations on suspicious cases, ensuring timely resolution and minimizing financial impact.
- Maintained up-to-date knowledge of regulations related to fraud prevention, ensuring compliance with relevant laws and guidelines.
- Implemented robust verification processes, decreasing incidence of identity theft-related fraud.
- Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
Education
Psychology
Argosy University
Orange, CASkills
Critical thinker
Active listener
Highly motivated
Team collaboration
Advanced oral and written communication skills
Independent Decision-maker
Caseload management preferred
Georgia claims adjuster license for Auto and Property Claims
Followed Legal compliance
Attention to detail
Multitasking and organization
Empathy and patience
Conflict resolver
Perpetual Ethical judgment
Liability assessment
Claims investigator
Customer service and support
Proficient Computer skills
Payment processor
Coaching and mentoring and a Peer Resource for new hires
Timeline
Claims Adjuster, Automobile and Casualty
State Farm
01.2019 - Current
Fraud Analyst
Bank of America
03.2017 - 01.2019
Psychology
Argosy University