Lawanda Rozier
Atlanta
Summary
Customer Service Professional experienced in managing high volumes of inbound calls while maintaining strong customer relationships. Delivered effective solutions through active listening and multitasking in fast-paced environments. Contributed to team success by resolving escalated customer support issues and prioritizing tasks efficiently.
Overview
11
11
years of professional experience
Work History
Customer Service Agent
Delta Airlines Inc.
Atlanta
10.2017 - Current
- Assisted passengers with flight check-in and boarding processes.
- Resolved customer inquiries and complaints effectively and efficiently.
- Provided information on flight schedules, routes, and policies to travelers.
- Handled ticketing transactions using airline software systems accurately.
Ramp Agent
Delta Airlines Inc.
Atlanta
11.2015 - 10.2017
- Loaded and unloaded luggage from aircraft and tarmac areas.
- Operated ground support equipment for baggage handling and aircraft servicing.
- Ensured compliance with safety protocols during ramp operations and vehicle movements.
- Maintained cleanliness and organization of ramp areas to enhance operational efficiency.
Education
Frederick Douglas High School
Atlanta, GASome College (No Degree) - Business
Atlanta Technical College
Atlanta, GASkills
- Ticketing systems
- Ticketing software
- Airline procedures
- Regulatory guidelines
- Customer inquiry resolution
- Conflict resolution
- Conflict de-escalation
- Customer service
Timeline
Customer Service Agent
Delta Airlines Inc.
10.2017 - Current
Ramp Agent
Delta Airlines Inc.
11.2015 - 10.2017
Frederick Douglas High School
Some College (No Degree) - Business
Atlanta Technical College