LAWRENCE HATCH III
CHENEGA CORP
COLUMBUS
18
years of professional experience
Logistics and postal operations professional experienced in USPS operations, inventory management, and customer service. Skilled in Microsoft Office applications, with a strong focus on maintaining accurate records and supporting inventory accountability. Communicates effectively with diverse teams to deliver reliable, customer-focused service.
Work History
COPE (CUSTODIAN OF POSTAL EFFECTS)
4 Years 4 Months- Control over postal money orders & stamp stock of $10, 000+ with 100% accuracy and zero discrepancies.
- Performed audits to ensure accountability of clerk stamp and money order counts.
- Maintain daily and monthly financial receipts and reports in the most organized manner.
- Maintained equipment in good condition and maintenance for RSS, also keep supplies and inventories at an appropriate level.
- Communicated with technical support team for equipment repairs and resolved troubleshooting tasks.
POSTAL FINANCE CLERK
2 Months- Operate postal finance windows servicing customers in need of postage, money orders, postal service forms, inquiries, or complaints
- Supported leadership in optimizing daily customer service and warehouse operations.
- Opening and closing, running reports using USPS RSS System and Eagle Cash Systems.
- Maintains files for quarterly audits.
- Cross-trained in Stock Custodian (COPE) duties, managing stamp stock, money order stock, and conducting monthly clerk audits over twelve months.
- Tracked misrouted parcels for customers using the Automated Military Postal System (amps), enhancing customer support.
ITEMS MANAGER
11 Months- Knowledge and utilization of TEWLS, AESIP, and Defense Automatic Addressing System Center Inquiry (DASSINQ).
- Assessed supply and raw material levels to identify and address shortages.
- Recorded daily deliveries and shipments to maintain accurate inventory records.
- Compiled supply discrepancy reports (SDR) detailing inventory operations, stock levels, and necessary adjustments.
- Evaluated new inventory to ensure it was ready for shipment.
POSTAL CLERK
1 Year 1 Month- Calculated postage for parcels and letters using RSS system, ensuring accurate pricing for customers and facilitating sales of money orders and stamps.
- Answered questions regarding mail regulations and procedures, postage rates, and post office boxes and explained regulations, policies, and procedures.
- Aided customers with questions and complaints, finding resolutions to missent and damaged mail.
- Calculated postage for parcels and letters using RSS System, also sold postal money orders and stamps.
- Resolved customer inquiries and complaints regarding missent and damaged mail, enhancing customer satisfaction through effective problem-solving.
- Closed out end of day RSS and Eagle Cash reports submitting to upper management.
POSTAL SUPERVISOR
5 Years 1 Month- Supervised team in daily warehouse and shipping operations, established work procedures to meet demands, and identified improvements for departmental efficiency.
- Supervised and assisted the team in the daily warehouse and shipping areas. QA & QC the effectiveness of each department. Establish work procedures to meet warehouse demands. Found ways to improve the efficiency of each department.
- Liaison between military and civilian personnel to coordinate mail movement, incoming shipments, and personnel issues, etc.
- Delivered training on DD Form 285 Mail Handler Class to enhance team skills.
- Instructor of DD Form 285 Mail Handler Class.
- Reviewed and approved end-of-day reports for postal finance and warehouse, ensuring accurate stocks and balances for next-day operations.
Education
DIPLOMA
Skills
Inventory management
Microsoft Office
Customer service
Research
Training and Development
Leadership
Adaptability
Initiative
Communication
Additional Information
Clearance: Secret
Timeline
COPE (CUSTODIAN OF POSTAL EFFECTS)
CHENEGA CORP
2022.05 - CurrentRead More
POSTAL FINANCE CLERK
CHENEGA CORP
2022.03 - 2022.05Read More
ITEMS MANAGER
VECTRUS SYSTEMS CORP
2021.01 - 2021.12Read More
POSTAL CLERK
VECTRUS SYSTEM CORP
2019.12 - 2021.01Read More
POSTAL SUPERVISOR
WORLDWIDE LANGUAGE RESOURCES LLC
2008.11 - 2013.12Read More
BEAUREGARD CHRISTIAN ACADEMY
DIPLOMA
Read More